DRA Client Feedback Form
Here at the Drug Regulatory Authority, we want to serve you better and are committed to continuously improving our client service standards. To do this, let us know what you think! This form is linked to our SOP for handling customer complaint on regulatory services.
We greatly value your opinion. By filling in this feedback, you help us to serve you better.
Part A: Tick the appropriate response
1. The DRA staff provide prompt services within the defined Turnaround time. *
2. DRA’s website is working, helpful and informative. *
3. The employees at the DRA are pleasant, polite and courteous. *
4. DRA always arranges alternate person for the continuity of services. *
5. DRA is facilitates/ supportive in capacity building of the clients. *
6. All DRA employees respond promptly to the queries and are informative. *
7. DRA makes the policy and regulation in consultation with the stakeholders like us. *
8. DRA is working hard to improve the availability of quality medicines in the country. *
9. All employees in DRA are competent and they know their roles/duties in the organization. *
10. DRA is always positive and open to feedback about their services. *
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