Public transit agency responses to COVID-19
As we share up-to-date information with riders, Transit is building a public database of how public transit agencies are meeting the challenge of providing essential services during the COVID-19 public health crisis.
The goal of this questionnaire, and the public database it supports, is to collect accurate information for riders and to help public agencies share information as they address this evolving challenge. We are managing this information in real time, so if you need to make an update, just submit the form again or contact us at
What is your name?
Which public transit agency are you filling this form out for?
Please provide an official "@agency" email address:
In which state, province, or region is your agency located?
AUS: New South Wales
AUS: Northern Territory
AUS: South Australia
AUS: Western Australia
CAN: British Columbia
CAN: New Brunswick
CAN: Northwest Territories
CAN: Nova Scotia
CAN: Prince Edward Island
USA: District Of Columbia
USA: New Hampshire
USA: New Jersey
USA: New Mexico
USA: New York
USA: North Carolina
USA: North Dakota
USA: Rhode Island
USA: South Carolina
USA: South Dakota
USA: West Virginia
NZ: Bay of Plenty
NZ: Hawke's Bay
NZ: West Coast
NZ: Nelson Bays
May we contact you via email for further information?
If your website offers a page with daily or more-frequent COVID-19 policy updates, please paste the link below:
Is your agency making any on-vehicle changes?
Barrier zone to protect driver
No planned modifications
Is your agency modifying its fare policies?
Reducing fare enforcement
Pass reimbursement program
No planned modifications
How is your agency modifying its fixed-route services?
Weekend-day or holiday scheduling, some routes
Weekend-day or holiday scheduling, all routes
Service increase, some routes
Service increase, all routes
Service decrease, not otherwise adherent to weekend or holiday schedules
Running longer trains, some or all routes
Modified open or close times
In-vehicle crowd reduction by skipping stops
No changes to services planned
How is your agency communicating information related to COVID-19?
Social media outreach
Regular or daily website updates
Message from the CEO or GM
Local news media outreach
Text and email alerts
Signage in vehicles and public areas like stations
Banner message in official or endorsed agency app
Fare inspectors or other personnel distributing information in-person
Service alerts in trip planning apps
No communications efforts planned
If your agency is sending out service alerts in trip-planning apps, are they route-specific, system-wide, or both?
No service alerts planned
Have you updated your GTFS to reflect service changes?
Not yet, but plan to
No changes planned
How is your agency modifying its employee-interaction or facility-interaction policies?
Allow station managers to remain in kiosks
Close all public restrooms
Ban visitors and non-essential access to buildings
Reducing fare enforcement checks in PoP systems
Shutting down ticket kiosks and/or other customer service facilities
No modifications to employee- or facility interaction planned
Are you planning to modify paratransit services? If so, how?
All subscription trips cancelled
No modifications planned
If you have microtransit/on-demand services, how are your services changing?
Cancellation of service
Reduction of vehicles on the road
Limiting geographic area
Expansion of service
No planned changes to services
Is your agency collecting or sharing any information concerning trips taken by persons potentially infected by COVID-19?
If the answer to the previous question was "yes", please share a link to such information if it is publicly available:
Is your agency requesting financial assistance (US agencies only)? If so, please indicate which funding source.
FEMA Operational Expenses Program
Coronavirus Preparedness and Response Supplemental Appropriations Act
State or local emergency funding
Tell us things we haven't asked about yet that you think other agencies would benefit from knowing about your COVID-19 response efforts.
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This form was created inside of Transit.