HandyDART Riders and Allies Speak Out

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For years, HandyDART riders have suffered from TransLink's declining service levels and increasing usage of taxis to fill routes instead of trained HandyDART drivers. Enough is enough! Our coalition of riders, disability advocates, and labour organizations are gathering testimonials from riders and caretakers for a campaign to improve the service and ensure that every rider can count on a safe, reliable, and respectful ride.

If you are a HandyDART rider, caretaker, or ally who's experienced safety issues, poor wait times, or other problems using the service, and are willing to to either be part of a delegation to a decision-maker yourself or have your story shared by others, please fill out this form!

HOW ELSE CAN YOU HELP? SIGN THE ONLINE PETITION FOR A BETTER SERVICE BY GOING TO:

www.bit.ly/handydartpetition

Full name *

Phone *

City *

I am a: *

HandyDART rider

Family member or friend of a HandyDART rider

Professional caregiver or healthcare worker

Other:

Required

If they answered "professional caregiver" above, what is the name of the adult day centre/senior home/ facility where they work? *

How would you rate your experience with taxis dispatched by HandyDART? (1=terrible, 2=poor, 3= average, 4=good, 5= excellent) *

Terrible

Excellent

Do you have any experiences you would like to share with taxis at HandyDART?

How would you rate your experience with HandyDART bus service? (1=terrible, 2=poor, 3= average, 4=good, 5= excellent) *

Do you have any experiences you would like to share with HandyDART bus service? *

Would you rather be picked up by a HandyDART driver or by taxi? *

HandyDART driver

Taxi

No preference

Over the last year, have you had issues with any of the following with taxis at HandyDART? (Please check all that apply) *

Late pick ups

Being dropped off/picked up at incorrect location

Wheelchair not being properly secured in vehicle, or seatbelt not being buckled

Injury or safety issues during transit

Not arriving at destination in a timely manner

Impolite treatment or poor customer service by taxi drivers

Taxi drivers demanding tips on top of fare

Lack of assistance (with mobility aids, bags, etc) by taxi drivers

Being dropped off/picked up at the curb instead of at the door

Bullying/harassment by taxi drivers

NONE OF THE ABOVE

Other:

Required

Would you be willing to share your story with decision-makers as part of a larger group of riders and advocates (either remotely or in person)? *

Yes, if it's remote (phone or Zoom)

Yes, either remotely or in-person

Please just include my experience in the written compilation of testimonials, but you can use my name

Please keep my name anonymous

Need more info

Do you have any other experiences you would like to share?

Submit

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