If you are experiencing the proxy authentication pop-up, please click on this link for instructions on how to resolve it:
https://drive.google.com/file/d/1mYbPx7-PveakBiZA9E9t3dM0IF7lB1sv/view?usp=sharingIf this is an iPad issue, make sure your iPad does not need an iOS update. To check, go to Settings>General>Software Update.Before submitting this form, be sure you have tried the following: 1. updating the operating system of your device
2. quitting the app you are using
3. a hard reset on an iPad (hold power and home button until the screen goes black and the apple logo appears)
4. reinstalling the app that isn't working