Please fill in the form below, and click on the "Send" button, after checking all of the information.
We are reviewing each inquiry carefully, that's why we need a little of time before getting back to you.
Important :
・We will reply to your inquiry by e-mail only. We can not take care of your inquiry by phone.
・Depending on the question or the type of inquiry, we keep the right not to respond to some of the inquiry we receive.Our customer support is available only in Japanese and English language.
・For Groups Reservations, please click on the link below.
https://teamlabplanets.dmm.com/group/ticket
・Tickets purchased through the teamLab Planets TOKYO Ticket Store can be changed up to 3 times, no later than 2 hours before the admission time.
Example: For tickets from 10:00-10:30 → changes can be made until 8:00
For tickets from 19:30-20:00 → changes can be made until 17:30
※ For tickets purchased through travel agencies, convenience stores, etc., please contact the respective sales outlets.
To change the admission date and time, please use the "Change Admission Date and Time" button displayed on My Tickets.
【Tickets that cannot be changed】
- Partial changes for multiple tickets purchased in one transaction
- Tickets not fully reclaimed after being distributed
- Tickets purchased with a coupon
- Sold-out tickets for the desired new date and time
- Tickets for dates and times outside the sales period
【Response time】
10:00-18:00
Please fill in the following form.
