MASTAMAP - A B2B Delivery Solution
MastaMap – An app that enables delivery drivers to send customers, updates re. delivery ETAs, traffic delays, no doorbell response, parking issues etc. Customers can also send drivers, notifications about delivery instructions such as: leave parcel at Flat 7, leave parcel behind red bin etc. MastaMap enables businesses to improve the customer experience.
PLEASE NOTE: This is a confidential survey. Any information that you share will be anonymised.
eCommerce - Delivery Feedback Form
Company Website (Optional)
Where are you based? Please select one option
Which of these software systems do you currently use [You can select, more than one]
Booking/Order Management System - Customers are able to order/order and pay online
Inventory Management System
Delivery Management System
Not applicable - I take orders over the phone
Not applicable - I have not yet started to offer delivery.
Which products/services do you deliver/would you like to deliver to customers? (You can select more than one option below)
Food - Fresh food, meat, dairy, vegetables, frozen food, tinned food, food jars ...
Food - Cooked (takeaways), Meal kits
Clothes, shoes, handbags, apparel, children's items (clothes, toys)
Electronics & gadgets - smart phones, laptops, chargers, play station, pc, cameras...
Hair & beauty products
Household items incl. furniture, fridge, microwave, washing machine, blenders ...
Where do your customers most often receive your deliveries (you can select more than one option)
Why did you opt to offer a delivery service?
1. What is the hardest part about offering your customers delivery? (Bullet points or 1-2 sentences).
2. How do you currently attempt to work around these problems? (Bullet points or 1-2 sentences).
3. How often do you encounter this problem (Please select one option below)?
1-5 times a year
More than 6 times per year
4. Tell us about the circumstances when you last encountered this problem?
5. Why was this problem hard for you?
6. What don't you like about the tech or other solutions you are currently using/relying on/that you've tried?
How do you access the internet? (Optional - you can select more than one answer)
Apple - iPhone, iPad, Mac
Smartphone - Samsung, Huawei, OnePlus, Google, Xiaomi, HTC, Motorola...
Anything else you wish to add which we may have missed above? [Optional]
Thank you for completing this feedback form. You can also reach us at:
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