Member Feedback Questionnaire
Feedback on our service is extremely valuable to ensure we achieve service excellence at all times. We would like to ask for your assistance in providing your views on the service you have received from us. Please complete the questionnaire as accurately as you can, we appreciate truly honest feedback.

If you have any questions please contact us on 0151 448 5400.

Email address
Name
Your answer
Name of Pension Scheme
Your answer
Reason for contacting HS Admin
Pensions Administration
How easy was it for you to contact us?
How would you rate the speed with which HS Admin dealt with your case?
How would you rate the quality of the communication HS Admin sent you during your enquiry process?
How would you rate the courtesy and professionalism of our staff?
How would you rate the knowledge of our staff?
Overall Assessment
Based on a scale of 1-5 (where 5 is excellent and 1 is very poor) how do you rate us?
We would appreciate any comments you may have in relation to the service you have received from us, or any suggestions you many have to improve our service and make your experience better the next time you deal with us. Please include details of other services you would like us to provide.
Your answer
THANK YOU VERY MUCH FOR COMPLETING OUR QUESTIONNAIRE
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