This is a taster session on : What makes a conversation ‘difficult’?
• Introduction to conflict – reaction/response
• Conflict management styles and Needs
• Skills to deal with difficult conversations: listening, summarising and questioning.
• I statements
Trainer - Macarena Mata PhD MSc (Relate)
To book a place, please complete this booking form.
Date: Friday 14th June 2019 Time: 9:30 am - 1:30 pmLocation: The Lodge 64 Pinner Road Harrow HA1 2HZ Parking: Non on site
Costs (Per Person):Free - Volunteer of a Harrow Voluntary, Community & Social Enterprise (VCSE) Sector OrganisationFree - Employee of a Harrow Voluntary, Community & Social Enterprise (VCSE) Sector Organisation Free - Interested in volunteering with a Harrow Voluntary, Community & Social Enterprise (VCSE) Sector Organisation
Sector Definitions: https://goo.gl/hM4hq2
Contact Details:Call: 020 8861 5894Email: email@example.com
Accessibility:Are parking spaces available for blue badge holders? NoIs the venue wheelchair accessible? YesIs there an induction loop? NoIs there a lift? N/A
Charged Entry – In the event of a no-show on the day you will be charged the cost of the session. This will be waived if 48 hours’ (working days) notice is provided.
In all cases delegates may send another colleague in their place with no admin charge incurred – please email firstname.lastname@example.org