Complaints form
If you would like to make a complaint about the service you have received from Citizens Advice Westminster, please complete the form below. Please note that this procedure is solely for complaints about the service you received as a client of Westminster CAB Service, and not for any other type of complaint.
Email address *
Email and Internet security
For most people, the security risks of using the internet and email are minimal. It is very unlikely that your email will be stopped or seen by someone else before it reaches us. However, please think carefully about the extra details that you give us. Our service does not have the facility for you to send attachments such as letters or contracts.

If you are concerned about other people having access to your email account at home or at work, you may wish to set up your own personal web-based email account.

This form will be processed within the next three working days.

Your full name *
Your answer
Your address (including postcode) *
Your answer
Your phone number *
Your answer
What is the best way to contact you? *
Please tell us about the nature of your complaint and/or feedback giving as much information about your situation as possible: (maximum 250 words)* *
Your answer
Terms And Conditions
Citizens Advice is covered by the Data Protection Act. By submitting this email request for advice and information you consent to your information being stored in the Citizens Advice electronic Case recording system. The information is treated as private and confidential. Under no circumstances will it be passed, copied or leased to a third party except for the express purpose of quality-of-advice auditing. This activity will adhere to the same strict principles of client confidentiality. Electronic data transfer, such as email is deemed unsecure over Communication Carriers. It is the sole responsibility of the sender to ensure the security of email content. Citizens Advice will return information to the email address of the sender only. It is the sole responsibility of the sender to secure the privacy of this correspondence. By clicking the "Submit Form" button, you confirm you have read and agree to the terms and conditions above.
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This form was created inside of Westminster Citizens Advice Bureau Service.