STOP!! PLEASE READ FOR ADDITIONAL INFORMATION ABOUT SETTING UP YOUR HOUSEHOLD ACCOUNT.
***IF YOU ARE APPLYING FOR A HOUSEHOLD ACCOUNT THE DAY OF, OR BEFORE A REGISTRATION PERIOD, NOTE THAT RESPONSE TIMES MAY BY SLOW.***
Household Accounts are created manually. Once completed, we will send you an email with your USERNAME. In that email, in Step 2, there is a link that you will need to select. Once taken to that link, please select ‘IF YOU HAVE AN ACCOUNT WITH US, BUT YOU'VE FORGOTTEN YOUR PASSWORD, PLEASE CLICK HERE.' option. This option will begin the process of you creating your PASSWORD.
If you are applying for a request on a Friday evening, weekend or holiday, please note that your log-in information will be issued on the next business day.
If you already have a household account and have forgotten your password, please use the Forgot Password function at the log in box located in the Registration tab.
Be sure to adjust your Trusted Sender settings on your internet browser so that you are able to receive email from firstname.lastname@example.org
. (CHECK YOUR SPAM/JUNK FOLDERS. GMAIL USERS SHOULD ALSO CHECK THEIR PROMOTIONS FOLDER).