Is your system not working as it should? Don't panic, help is on its way!
If you purchased your equipment from AEP, you can use this form to request support from a technician free of charge.
If your equipment was not sourced through AEP, you can still request support but charges may apply.
Before you request support via this form, please follow these steps:
1. Check the equipment manual. The manual contains important information about the operation and safety of your equipment. Please review it thoroughly before seeking further support.
2. Perform a system check. Check batteries, cable connections, fuses and switches. Make sure loads are within specifications and check for shorts. Ensure sources such as grid or generator are within specification. Does the system suit the product and is everything configured correctly?
