2019 Maternity Ward NSC Customer Satisfaction Survey
National Surgical Corporation (NSC) is an import manufacturer in the healthcare industry, distributing surgical instruments, consumables, equipment and shelving to all major hospitals and healthcare facilities throughout Australia.

NSC is conducting a questionnaire to identify if our maternity ward customers are happy with our customer service, product range and Account Manager/ customer service support.

The survey will take less than 3 minutes to complete. By completing this survey, you can go into the draw receive a Nespresso Inissia capsule machine with Aeroccino3 milk frother or $250 worth of shelving & storage for your department (*except SA). You can also remain anonymous to provide your feedback.

This survey is focused on our customers within a maternity ward, if this is not where you work, please see the NSC website to our other customer surveys

Thank you for your time.
What type of hospital/healthcare facility do you work in? *
What is your job description? *
Do you work in the maternity/labour department within your Hospital?
How much do you know about NSC and our product range? *
Alot
Not much at all
In the past year, do you think NSC has become more or less focused on our customers and their needs? *
How satisfied are you with the product quality of the following maternity ward products? *
Very satisfied
Satisfied
Neither satisfied or dissatisfied
Dissatisfied
Very dissatisfied
Haven't used this product
Medichill Peri-Pads Ice & heat packs
Medicon surgical instruments
Chrome wire shelving/compactors
Chrome wire baskets
Pegasus high density racks/ cabinets
Please select your overall satisfaction with National Surgical Corporation’s customer service and support listed below *
Very satisfied
Satisfied
Neither satisfied or dissatisfied
Dissatisfied
Very dissatisfied
Don't know/ N/A
Customer service assistance
Sales representative knowledge
Sales representative responsiveness
Price of products
Number of back orders of products
Training and inservice support
Quoting
What 3 features are most valuable to you when purchasing a product?
How would you view National Surgical Corporation as an organisation? Tick as many as you like *
Required
Have you visited any of the NSC websites and did you find what you were looking for?
Visited - Yes found info
Visited - Didn't find info
Visited - Found some info
Not visited
www.nationalsurgical.com.au
www.chromewireshelving.com.au
www.medicalstoragesolutions.com.au
www.surgicalinstruments.net.au
NSC LinkedIn Page
How likely would you recommend NSC to another Hospital/Healthcare Facility?
Not at all likely
Definitely likely
Is there anything that makes NSC different from other suppliers?
Your answer
Is there anything that NSC could do further to support you/ your department/ hospital?
Your answer
To go into the draw to receive a Nespresso Inissia capsule machine with Aeroccino3 milk frother or $250 worth of shelving & storage for your department, please enter your details below (prize not for SA but you can enter your details). Name:
Your answer
Hospital and Department
Your answer
Email
Your answer
Phone
Your answer
Thank you for your time in completing our survey
Submit
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