Customer Service Survey
Thank you for taking the time to participate in this survey to help us enhance the level of our commitment to provide high quality customer service.
Which area in McAllen do you live in? *
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If you have ever contacted MPU, how satisfied were you with your MPU customer service experience?
If you have ever contacted MPU, what was the reason and how would you rate your experience?
N/A
Excellent
Good
Neutral
Poor
Billing/Meter Inquiry
Payments
Water Leaks
Water Quality
Water Pressure
Connect/Disconnect Services
Wastewater Issues
Water Outage
Backflow
Rate MPU's response and resolution time in the following areas.
Excellent
Good
Neutral
Poor
General Issues
Technical Issues
Emergency Issues
Maintenance Issues
How many times did you contact MPU before your situation was resolved?
How long did it take to get your request resolved?
Were you satisfied with the resolution of your request?
Do you drink tap water?
How often do you drink tap water?
Do you irrigate your lawn?
Rate your satisfaction with the support personnel regarding the following features:
Very satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Knowledge and competence
Managing your needs/requests
Professionalism
Courtesy
Friendliness
Willingness to help
Overall performance
Overall please rate the quality of service provided by MPU. (1 being the lowest and 5 being the highest)
Lowest
Highest
What is the most preferable method for you to contact us?
What is the most preferable payment method for you?
What can we do to improve the service we provide our customers?
Your answer
Please provide an email if you would like to be entered into a raffle for a chance to win a prize.
Your answer
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