Tractive Tune - Customer Details & Requirements
Email address *
First Name *
Your answer
Last Name *
Your answer
Phone Number *
Your answer
Return Shipping Address *
(If return shipping not required, simply enter "for pickup").
Your answer
Rider Weight *
(please specify lbs or kg)
Your answer
What make is your frame? *
eg Specialized, Transition, Norco etc
Your answer
What model is your frame? *
eg Patrol, Enduro Elite
Your answer
What wheel size is your frame? *
What year is your frame? *
How much travel does your frame have? *
Your answer
How aggressively do you ride? *
Your self-assessment of your level of riding aggression on a scale of 1-10 (1 = beginner, 5 = average weekend rider, 10 = EWS/WC racer)
EWS/World Cup racer
How fast is the terrain you typically ride? *
(1 being quite flat, technical, XC-oriented terrain where you're not moving very fast, 5 being typical enduro-style trails, 10 being extremely fast & rough terrain such as bike parks)
Fairly slow terrain
Extremely fast trails
How much do you love a good huck? *
(1 being rarely leaving the ground, 5 being the occasional 3ft drop or 15ft double, 10 being "I am Remy Metailler")
Wheels firmly on the ground thank you
I break trail bike frames all the time for some reason
How much do you prioritise bump compliance vs support? *
How you prioritise, on a scale of 1 to 5, bump compliance vs support, with 1 being prioritisation of bump compliance above all else, 5 being prioritisation of support in critical situations/big hits above all else, and 3 being equal importance placed on both.
Plushest, smoothest possible, support not a big concern
Support critical, I can take a beating
What is your shock's current air pressure or coil spring rate? *
Your answer
Do you have any specific issues with performance right now that you want addressed? *
Examples: cannot use full travel, too easy to bottom out, excessively harsh, no support in the middle of the stroke, cannot get rebound slow enough, something is making a knocking sound, shock has no damping etc. Any other comments or requests should also be entered here.
Your answer
Is there any damage or functional problem that you know of with your shock right now? *
Your answer
What type of shock is this for? *
Please enter a tracking number and the name of the carrier once your shock has shipped. UPS, USPS/Canada Post, Fedex, Purolator, Loomis etc are all fine. *
For shipping instructions, please see this page -
Your answer
A copy of your responses will be emailed to the address you provided.
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