Online Library Survey Questionnaire

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To help us serve you better, library staff are asking all users to fill out this questionnaire. Please check the statement that describes you as a user: *

Student

Staff/Administrator

Faculty

Inter-Library Loan User

Directions: Please check the number that corresponds to your level of assessment using the following rating scale:

5 – Strongly Agree 4 – Agree 3 – Neither Agree Nor Disagree 2 – Disagree 1 – Strongly Disagree

Customer Service

1. Library staff are accommodating and approachable

5 - Strongly Agree

4 - Agree

3 - Neither Agree Nor Disagree

2 - Disagree

1 - Strongly Disagree

Clear selection

2. Library staff are aware and familiar with the resources and services offered by the library

5 - Strongly Agree

4 - Agree

3 - Neither Agree Nor Disagree

2 - Disagree

1 - Strongly Disagree

Clear selection

3. Library staff respond clearly and accurately to enquiries

5 - Strongly Agree

4 - Agree

3 - Neither Agree Nor Disagree

2 - Disagree

1 - Strongly Disagree

Clear selection

4. Library staff attend to my request promptly

5 - Strongly Agree

4 - Agree

3 - Neither Agree Nor Disagree

2 - Disagree

1 - Strongly Disagree

Clear selection

5. Library staff provide quality service

5 - Strongly Agree

4 - Agree

3 - Neither Agree Nor Disagree

2 - Disagree

1 - Strongly Disagree

Clear selection

Clear form

Forms

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