SES-Zambia Client Survey
Email address *
Type of Client:
Type of Cover:
How Long have you been covered with SES?
1. How often do you access your SES benefits a month?
2. My SES membership was processed on time.
3. I received my membership cards within 5 working days.
4. I am happy with my interactions with SES
5. SES staff are friendly and always go above and beyond to ensure my needs are met.
6. I believe a personal/corporate account manager would improve my experience
7. I find the process of renewing my SES membership very straight forward.
*If No, please indicate the reason why.
Your answer
8. I fully understand my SES membership and the benefits that are available to me.
9. I fully understand how to utilise the SES service. E.g. pre-authorization, emergency numbers, how to claim etc.
10. I have received a hassle-free experience when visiting listed hospitals on the service provider network.
Kindly indicate hospital(s)
Your answer
11. Which Clinic(s) or Hospital(s) do you utilise most frequently?
Your answer
12. Are there Clinic(s) or Hospital(s) that you would like to see on the list of service providers in future?
Your answer
13. The SES call centre have always been very helpful and assisted me in the best way possible.
14. I experienced no difficulties obtaining pre authorisations to receive treatment.
15. What can you suggest SES can do to better your experience with the SES call centre?
Your answer
16. I have never experienced any difficulties making a claim with SES.
17. In your opinion where do SES best cater for your needs?
Your answer
18. In your opinion, what do you think SES could improve on to better service your needs
Your answer
19. Overall, I am very satisfied with SES as our health insurance providers.
20. Considering your experience so far with our services would you recommend SES to a friend or colleague?
Not Likely
Extremely likely
We appreciate your honest feedback
all information provided will remain confidential, and will only be utilised for quality control purposes.
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