CANCELLATION POLICY
13.a. Cancellation of appointments shall only be allowed when made at least twenty-four (24) hours before the scheduled time of your medical consultation, procedure, vaccine appointments, and IV drip (with the exception of NAD IV drip) appointment (the “Deadline”). A cancellation shall only be considered confirmed once you receive confirmation of your cancelled appointment.
a. Cancellations made beyond the Deadline are forfeited and will not be refunded.
RESCHEDULING POLICY
13.b. Rescheduling of appointments is only allowed up to three (3) instances per appointment. To reschedule an appointment, a request must be sent no more than twenty-four (24) hours before the scheduled medical consultation, procedure, vaccinations, and IV drips (with the exception of NAD IV drip) appointments. A rescheduled appointment shall only be considered confirmed once you receive confirmation of your re-scheduled appointment via email.
a. Rescheduling fees may be incurred on top of the initial fees paid by the Client based on the following timelines:
1. If you reschedule your appointment more than twenty-four (24) hours before the appointment, no rescheduling fee shall be charged.
2. If you reschedule your appointment anytime between two (2) to six (6) hours from the scheduled appointment, fifty percent (50%) of the original price of your consultation shall be charged as a rescheduling fee.
3. If you reschedule your appointment less than two (2) hours before the scheduled appointment, one hundred percent (100%) of the payment made shall be charged as a rescheduling fee and no refunds shall be made.
