Buying a saddle from outside the UK
SMART™ saddles are available to purchase worldwide. If you are based in an area where SMART Saddles do not have an Approved Advisor, you can purchase a SMART™ saddle on a sale or return basis with back up advice provided via phone and/or email. A record of photographs and/or video can help to advise on remote fittings. All goods sold by SS Ltd are sold under UK law; in the unlikely event of a legal dispute, UK jurisdiction will be employed.

International shipping
We can provide you with an expected delivery time and shipping quote when you place the order. If preferred, you can arrange your own courier service. Shipping charges are not refundable. All products shipped across international borders may be subject to additional brokerage fees, as well as any duties or taxes assessed by the importing country.

Delivery policy
We aim to send items to customers immediately after the order has been processed and payment confirmed. In the exception where the item is not in stock, please allow up to 30 days for delivery of accessories and up to 6 weeks for saddles. You will be advised of extended lead times during busy periods before payment is taken. We can organise all accessories, packaging and delivery for you. You will be quoted for shipping, which includes tracking and insurance. All shipping charges are non-refundable.

International payment options
Payment is accepted by our secure payment link or bank transfer. When making a bank transfer, please indicate that you will pay for the associated charges. Any unpaid charges will be billed for and as a result, you will incur further bank charges. We require a £500 deposit when you place the order and the full balance before shipping. Orders cancelled before shipping will be subject to a charge of 25% of the deposit.

International Returns
For sales outside the UK, if you return the equipment, all deductions including shipping costs will be made before the balance is refunded. A fee (£75) will be charged from the date that the saddle is shipped to the date that it is received back to our premises. This fee will be charged for every week or part thereof that the equipment is assigned to you. You are responsible for the safe return of all equipment. Refunds will only be made after a full quality control inspection. Any loss or damage is the responsibility of the user and repairs or refurbishment will be charged for. All items should be dry and clean, free of any hair or dirt before returning. All refurbishment work will be charged at our current rates (minimum £30 / hr. plus materials). A £30 cleaning charge will be made unless all items are returned dry, clean, and free of any hair or dirt. If you have specifically ordered any custom accessories, please note that they are non-returnable.

Except under warranty terms, no returns may be made after the cancellation period without previous written consent from  SMART Saddles  . In special, agreed circumstances, purchased saddles that have been used and therefore show normal wear and tear may, at our discretion, be returned under our standard l return terms. The saddle remains the property of  SMART Saddles   Ltd. (SS) until paid for in full.  SMART Saddles   reserves the right to recall the saddle at any time.

All saddles and equipment must be returned directly to: SMART Saddles
Unit 1 High Grounds Road
High Grounds Industrial Estate
Rhodesia
Worksop
S80 3AT

Refunds
Please allow up to 14 days from receipt of your returned goods refund to be processed.

Sales Warranty
All new and ex-demo stock carries a full twelve-month warranty. The warranty is non-transferable and only applies to the person named on the sales invoice.

Post purchase policy

Please contact  SMART Saddles in the first instance, at any time you have questions or concerns regarding the SMART saddle or equipment used to fit and they will be happy to talk through your specific circumstances.  

You may find it useful to record photographs of how the saddle is fitted and share these with your Advisor as they may be able to offer advice by phone or email in the interim. Please note that as SMART saddles fit and function differs from a treed saddle it may be impossible for an alternative professional or practitioner to assess and give accurate advice.

Disclaimer
It is the user’s responsibility to ensure all items are suitable and appropriate for their horse and their activity. No insurance, warranty or guarantee is included in the rental terms. Riding can be a dangerous activity and neither SS Ltd nor any of its employees or agents accepts any liability should any of its products be involved in any accidents or any cases of either horse or rider or any third party being damaged or injured.

Privacy Policy
Emails If you provide us with your email address we may send you emails, either in reply to specific enquiries or if you have opted in to our email newsletters. You have the ability to opt out of any of this communication at any time. We will never provide your personal information or email address to any third parties except where they are specifically employed to help deliver our own services. We use MailChimp to manage our marketing lists and send bulk email. Therefore, some personal information may be shared with them for marketing purposes. You can read their privacy policy on their website: https://mailchimp.com/legal/privacy/
Online payments – Stripe We use Stripe to process payments. By using a third-party payment processor such as Stripe we avoid ever coming into contact with your sensitive payment information. When you provide payment details on our website they are sent to Stripe directly for processing. Less sensitive information, such as your name, email address, and address will be shared with us in order to processes your purchase. You can learn more about Stripe and their approach to privacy: https://stripe.com/gb/privacy
Things you can do
You have legal control over your personal data, and so you may at any time:
• get a copy of any personal data we hold about you
• have any incorrect, inaccurate or incomplete data corrected
• ask that personal data be erased when it's no longer needed
• ask that your data is not used for marketing purposes