Customer Satisfaction Survey Form

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Customer Satisfaction Survey Form

As part of the commitment of the County Government of Narok to the provision of quality, timely and efficient service delivery and continuous improvement, kindly take a minute to fill in this form. The information you provide will be treated with utmost confidentiality. Your feedback is important to us.

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1. Which Department (s) offered you the services you needed? (Tick as appropriate) *

Public Service Management and Labour

Agriculture, Livestock Development and Fisheries

Education, Youth Affairs & Sports, Gender, Culture & Social Services

Finance & Economic Planning

Public Health & Sanitation

Lands Housing & Urban Development

Public Works, Roads & Transport

Information, Communication, Technology (ICT) & E-Government

Trade, Cooperative Development, Tourism & Wildlife

Environment, Water, Energy, Natural Resources & Climate Change

Required

2. Please score on a scale of 1 - 5 your level of satisfaction with regards to the service offered.

1= Very Dissatisfied 2= Dissatisfied 3= Neutral 4= Satisfied 5= Very Satisfied

*

1

2

3

4

5

3. Briefly explain your answer. *

4. How satisfied are you with the speed with which the service was delivered?

1= Very Dissatisfied 2= Dissatisfied 3= Neutral 4= Satisfied 5= Very Satisfied

1

2

3

4

5

Clear selection

5. What channel of communication did you use?

*

6. How satisfied are you with the speed with which the service (s) was delivered?

1= Very Dissatisfied 2= Dissatisfied 3= Neutral 4= Satisfied 5= Very Satisfied

*

1

2

3

4

5

7. How satisfied are you with the ease of contacting the person you needed?

1= Very Dissatisfied 2= Dissatisfied 3= Neutral 4= Satisfied 5= Very Satisfied

*

1

2

3

4

5

8. How satisfied are you with the clarity of information or advise provided?

1= Very Dissatisfied 2= Dissatisfied 3= Neutral 4= Satisfied 5= Very Satisfied

*

1

2

3

4

5

9. How satisfied are you with the time taken to respond to your queries?

1= Very Dissatisfied 2= Dissatisfied 3= Neutral 4= Satisfied 5= Very Satisfied

*

1

2

3

4

5

10. How satisfied are you with how your inquiries were dealt with?

1= Very Dissatisfied 2= Dissatisfied 3= Neutral 4= Satisfied 5= Very Satisfied

*

1

2

3

4

5

11. Generally, how easy is it to get information from the County Government of Narok?
*

Very Easy

Easy

Fair

Not Easy

12. Any other issue/inquiry/ information that you may have?

13. Any suggestions

Thank you for your feedback

Contact Us:

Tel. 020 - 268 8929 ; Email: ict@narok.go.ke , communications@narok.go.ke, info@narok.go.ke Website: www.narok.go.ke

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