Live Writing Tutor Training Quiz

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Live writing tutors must pass this test with a 90% or higher (two attempts are allowed) in order to become live writing tutors for eTutoring.

Below, please type your first and last name in this format: Last name, First name *

Please type your eTutoring email address below. This is the email that will be used in the eTutoring app & for the Zoom group. It CANNOT be your .edu email address. Please see the Zoom Privacy Advisory document on the training page for more information. *

What is your preferred email for eTutoring communications (including emails from the director, as well as emails from the live eTutors' Google group)?
*

Please enter the name you would like me to use when addressing you. *

Optional: What are your preferred pronouns?

Which college do you attend/work for? *

True or False: Students have access to the tutor schedule when they’re logged into eTutoring. *

True

False

True or False: Tutors answer questions in the eQuestions queue on a first-come, first-served basis. *

True

False

True or False: I must enter my Zoom room as soon as I log in to eTutoring and remain in Zoom until my shift is over. *

True

False

In order to grant the student the ability to write on the whiteboard, the tutor needs to: *

A. Log off and then log back in again

B. Beg for permission from their robot overlords

C. Enable annotation

D. All of the above

E. None of the above

True or False: It is possible to share your computer’s desktop with students in the Zoom room *

True

False

True or False: A tone will sound every time a student enters your Zoom room. *

True

False

Use of audio is required except when: *

A. You don't have a headset.

B. You're tutoring in the morning

C. You're working in a coffee shop

D. The student refuses it.

To prevent audio feedback (“echoing”) the tutor should: *

A. Stop using audio

B. Plug in their headphones

C. Turn the student's audio capabilities off.

D. Make sure the student plugs in their headphones

E. B and D

F. None of the above

True or False: Zoom sessions are automatically recorded. *

True

False

Why are our Zoom sessions recorded? *

A. Because tutors are evaluated according to randomly chosen recordings

B. So the director can verify that the tutors are working their shifts

C. Because the director and institutional coordinator respond to student complaints by viewing the relevant recording and carefully considering both the tutor's and the student's actions.

D. All of the above

E. None of the above

If audio isn’t working in Zoom, I should only spend about ______ troubleshooting. *

A. 1 minute

B. 2 minutes

B. 3 minutes

C. 5 minutes

True or False: If you’re 15 minutes late to your scheduled shift, you can make the time up by working 15 minutes past the end of your scheduled shift. *

True

False

To be considered tardy, I need to be more than _______ late for my scheduled shift *

A. 5 minutes

B. 10 minutes

C. 15 minutes

D. 20 minutes

When I have missed three shifts, the consequences are: *

A. Dismissal

B. There aren't any.

C. A four-week probationary period

D. A two-week probationary period

E. None of the above

When I am tardy a third time, the consequences are: *

A. Dismissal

B. There aren't any.

C. A four-week probationary period

D. A two-week probationary period

E. None of the above

Assuming you don’t notify the director of an emergency, which of the following behaviors would qualify as a missed shift: *

A. I log in 30 minutes late for my shift.

B. I log in 30 minutes late, but I work 30 minutes past the end of my scheduled shift to make up for it.

C. I don't log in on the day of my shift.

D. I have to leave 35 minutes before the end of my shift.

E. I log out for 30 minutes in the middle of my shift.

F. All of the above.

G. None of the above.

“Peak weeks” are: *

A. The weeks when students get to “peek” at the site without logging in.

B. The weeks when institutional coordinators check the site to make sure their tutors are logging in.

C. The weeks when student usage of the site is higher than normal.

D. All of the above

E. None of the above

True or False: If I need to move a shift that does NOT fall during a peak week, I should use the scheduling form to request that it be moved to an upcoming peak week period. *

True

False

True or False: If I need to move one of my shifts and that shift falls DURING a peak week, I must fill out the scheduling form and move the shift to within a week of its original date. *

True

False

True or False: When I fill out the scheduling form to move a shift, the shift is automatically and instantaneously moved to the new date and time. *

A. True, and no other action is necessary

B. False. The director makes each change individually and I need to check the schedule on eTutoring to make sure the change has been made.

True or False: Assuming the tutor has the expertise required, the tutor should respond to the eQuestion at the top of the queue before any of the others. *

True

False

If I encounter a disruptive student or inappropriate behavior in Zoom, I will: *

A. Immediately remove the student from my Zoom room

B. Tell the student that his/her behavior is inappropriate and move them to the waiting room. From there I can send them message, welcome them back into my room, or remove them, if necessary

C. Contact the WeTC director with the date and time of the recording as well as the student’s name.

D. Contact Tech support

E. B and C

F. A and D

After a warning, students may be removed from the room after ____ minutes of not responding to repeated greetings from the tutor via audio and the chat panel. *

A. 2

B. 5

C. 10

D. 15

When there are multiple students in your room, you should work with each student for ____ . *

A. About 10 minutes

B. About 20, but never more than 30 minutes

C. 40 minutes, but never more than an hour

D. As long as it takes

Writing tutors should always respond to the paper at the top of the queue before clicking on any of the others UNLESS: *

Check all that apply.

A. It’s too long.

B. The tutor is also a professor and the paper at the top of the queue was written for his/her class.

C. It’s too short.

D. It appears to be a graduate student submission (and the tutor is not trained for graduate-level submissions).

E. It’s a narrative essay.

F. None of the above

Required

What happens to a paper if you click on it but don’t respond to it? *

A. It sits in your archives until you answer it or return it to the queue.

B. The other tutors can’t see it or respond to it.

C. Another tutor will answer it.

D. Answers A & B

E. None of the above

True or False: A tutor’s response is considered incomplete if it is missing any of the following parts: opening letter, embedded comments, and next steps list. *

True

False

The three parts of the writing tutor’s response are the next steps list, the embedded comments, and the opening letter. Select the three options below in which the parts of the response appear in the correct place. *

A. The next steps list appears in the middle of the student’s text

B. The opening letter appears at the end of the student’s text.

C. The embedded comments appear as comments within the student's text, or as comment bubbles.

D. The next steps list appears at the end of the tutor’s opening letter.

E. The opening letter appears at the top of the document, before the student’s text.

F. The next steps list appears after the student’s text.

G. The embedded comments appear within the tutor’s opening letter

H. None of the above.

Required

Which of the following options accurately describes the appearance of the embedded comments? *

A. Embedded text is blue, bold, and in brackets.

B. Embedded text is added using your word processing app's “Add Comment” feature.

C. Embedded text is black with yellow highlighting

D. Embedded text is bold, black, and in brackets.

E. Embedded text is purple and italicized.

F. None of the above.

True or False: It is acceptable to respond to papers with the exact same opening letter every time. *

True

False

True or False: When a student admits that their paper is a take-home exam, the tutor should leave it in their responses file, refrain from responding to it, and contact the director. *

True

False

True or false: When you can’t open a document in the eWriting lab queue, you should send the student’s name, submission date, and title to the director with an explanation of the problem. *

True

False

Tutors need to be able to open the following document types: *

(Check all that apply.)

.psd

.rtf

.doc

.wp

.xlsx

.jpg

.tiff

.docx

.omm

Required

Which of the file formats below does NOT show embedded comments or comment bubbles?

.docx

.doc

.rtf

Clear selection

True or False: A tutor should never put a grade on a student’s paper or comment in any way on the grade the student has already received. *

True

False

True or False: If a student submits multiple drafts of an assignment, each tutor needs to at least skim the previous tutors' responses. *

True

False

When responding to a paper that has been submitted multiple times... *

(Check any that apply.)

A. The first tutor should focus on higher order concerns like thesis, topic sentence, and alignment with the assignment requirements.

B. The first tutor should make lots of embedded comments regarding lower order concerns like grammar.

C. The second tutor should ignore the first tutor’s response and respond as s/he likes.

D. The second tutor should focus on organization and transitions

E. The third tutor should focus on quotations, grammar, diction, and any other remaining areas of concern.

F. The third tutor should devote all of his/her time to looking for plagiarism.

G. The fourth tutor should immediately notify the director that the student has submitted the assignment more than three times.

Required

True or False: When a tutor finds that a large section of the student’s text has been copied verbatim from a website, they should accuse the student of intentional plagiarism. *

True

False

True or False: Tutors should always help multilingual writers with their grammar before addressing higher-order concerns *

True

False

True or False: Although students may ask, tutors should never contact the student’s professor or give the student their email address. *

True

False

When responding to a controversial paper, tutors should: *

(Check any that apply)

A. Refrain from starting sentences with “I think” and “I feel.”

B. Tell the student the many ways in which s/he is wrong.

C. Be sure to approach the issue from another angle by, for example, bringing one’s personal religious views into a paper that doesn’t consider religion.

D. Approach the paper as one usually would by discussing higher-order concerns like support

None of the above

Required

True or False: Writing tutors should always focus on grammar, spelling, and mechanics before considering higher-order concerns like the thesis, organization, and support. *

True

False

Writing tutors should try to respond to each submission in: *

A. Between an hour and an hour and a half.

B. Between 45 minutes and an hour

C. Between 30 and 45 minutes

D. 20 minutes or less

If a student wants help in Zoom with a paper already posted to the Writing Lab you should: *

A. Tell the student to wait for a response from the writing lab and move on to the next student.

B. Help the student with the paper in Zoom, removing it from the queue only if the student says it’s OK to do so. Then post a brief message in the paper’s text box indicating that you helped the student with the paper during a live session.

C. Immediately click on the paper to remove it from the queue and write a full response. Tell the student to check their Writing archives for a response later and leave the Zoom room until you’ve finished the response.

D. Remove the student from your Zoom room.

E. None of the above.

What is a “read-only” date on eTutoring? *

A. A date when no one can log in to eTutoring

B. A special speed-reading contest between eTutors

C. A date when students can log in but they can’t post new eQuestions, eWriting Lab submissions, or have eChat sessions with tutors.

D. A and B

E. B and C

F. None of the above

Which of the following are read-only dates, or fall during a read-only period? Check all that apply. *

A. New Year’s Day

B. Dr. Martin Luther King Jr. Day

C. President’s Day

D. St. Patrick’s Day

E. Valentine’s Day

F. Memorial Day

G. Independence Day

H. Labor Day

I. Columbus Day

J. Halloween

K. Veterans Day

L. Thanksgiving Day

M. Christmas Day

Required

True or False: Tutors are responsible for working their shifts as they appear on the eTutoring schedule. *

True

False

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