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HG Questionnaire for hospitality client
For us to be able to create a profile of your business and also decide what type of specialist we can send you to assess your business, we ask you to answer all questions as honest and transparent as possible.
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HOSPITALITY GURU QUESTIONNAIRE
Name of the business
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Your answer
Location(s) of the business
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Your answer
Contact information (email, phone number)
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Your answer
Describe your hospitality business in a few sentences
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Your answer
How long has your business been operational?
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Your answer
What is the primary focus of your business (e.g., hotel, restaurant, cafe, resort)?
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Hotel
Restaurant
Cafe
Resort
Other:
What are your current business hours?
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Your answer
How many employees do you have?
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1-10
10-30
30-50
50-100
Other:
What are the primary services or products you offer?
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Your answer
How would you describe the typical customer experience at your establishment? What feedback have you received from customers recently? Pick minimum 5 negative and 5 positive answers
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Service Excellence: Consistently delivering exceptional service
Poor Service: Describing instances where service fell short of expectations
Guest Satisfaction: Ensuring guests are happy and content with their experience
Lack of Attention: Not receiving adequate attention or assistance from staff
Memorable Stay/Visit: Creating experiences that guests will remember fondly
Inattentive Staff: Describing staff members who were not responsive or attentive to guests' needs
Personalized Hospitality: Tailoring services to meet the unique needs of each guest
Unsatisfactory Experience: Expressing dissatisfaction with the overall visit or stay
Warm Welcome: Providing a friendly and inviting atmosphere upon arrival
Attentive Care: Being responsive and attentive to guests' needs throughout their stay
Seamless Experience: Ensuring a smooth and hassle-free experience for guests
Exceeding Expectations: Going above and beyond what guests anticipate
Unpleasant Atmosphere: Noting a negative or uncomfortable environment
Hospitality Excellence: Maintaining high standards of hospitality in all interactions
Poor Communication: Describing instances where communication between staff and guests was lacking or unclear
Delightful Experience: Creating moments of joy and delight for guests
Inconvenient Stay/Visit: Highlighting issues such as noise, maintenance problems, or other inconveniences
Caring Hospitality: Demonstrating genuine care and concern for guests' well-being
Disappointing Experience: Expressing general disappointment with the overall experience
Unforgettable Hospitality: Providing experiences that leave a lasting impression
Mismanaged Reservations: Criticising errors or confusion related to reservations
Warm Hospitality: Offering a welcoming and hospitable environment
Slow Response Time: Criticising delays in addressing requests or concerns
Exceptional Service: Providing service that stands out for its quality and attention to detail
Tailored Service: Customizing services to meet the specific preferences and needs of guests
Subpar Cleanliness: Noting cleanliness issues in rooms or common areas
Unprofessional Behavior: Describing staff members who were rude, disrespectful, or unprofessional
Unmet Expectations: Noting disparities between what was promised and what was delivered
Overpriced Services: Feeling that the cost of services or amenities was not justified by the quality received
Unresolved Issues: Describing situations where concerns or complaints were not adequately addressed or resolved
Required
How do you currently market your business?
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Strong Online Presence
Search Engines
Offer Special Promotions and Packages
Partner with Local Businesses and Events
Host Events and Workshops
Invest in Visual Content
Provide Excellent Customer Service
Engage with Influencers and Travel Bloggers
Stay Active in the Local Community
Other:
Required
Do you have a website or social media presence? If so, how effective do you believe it is?
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Your answer
How would you rate the financial performance of your business over the past year? 1 been poor and 5 as excellent
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1
2
3
4
5
Are there any specific financial challenges or concerns you're currently facing? Please be honest and transparent in this section!
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Your answer
Who are your main competitors, and how do you differentiate yourself from them?
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Your answer
What do you consider to be your competitive advantages?
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Your answer
How do you recruit and train your staff?
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Your answer
What initiatives do you have in place to maintain employee satisfaction and retention?
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Your answer
What technology tools or systems do you currently use to manage operations?
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Your answer
Are there any areas where you feel technology could improve efficiency or customer experience?
Your answer
What are your short-term and long-term goals for your business?
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Your answer
How do you envision your business evolving in the next few years?
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Your answer
What specific areas or challenges are you seeking assistance with from Hospitality Guru Limited?
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Your answer
Are there any particular outcomes or deliverables you're hoping to achieve through the consultancy process?
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Your answer
Is there anything else you'd like to share about your business or your needs that hasn't been covered in the questionnaire?
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Your answer
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