Returns/Exchanges
Can you return your item for a refund?
You can return your item for store credit. However, we don't offer refunds. Returned items must be unworn, unwashed and undamaged. If the item is returned worn, washed or damaged, we will not be able to issue store credit.

We do not offer exchanges, however you can return your item(s) for store credit and use that credit to re-purchase the item again. It's essentially the same as an exchange, except you will be going through the process of placing a new order. This helps us keep track of the transaction.

If your item is incorrect, damaged or defective, please let us know right away. Send a photo of the item along with a description of the problem to info@alwaysagainusa.com.

To RETURN an item, follow these directions:

For customers in the USA:
1. Fill out the following form alerting us to the return. Form must be filled out within 14 days of receiving your order.
2. Wait for an email from us that will include a pre-paid return shipping label.
3. Pack up the item, include a piece of paper with your full name, order number and email address and use the pre-paid shipping label to ship it back to us (via USPS).
4. Once received, we will process the return and issue store credit. Allow up to 7 days for this to happen.
5. You will receive an email with your store credit code. Use the store credit at alwaysagainusa.com
6. Done!

For customers outside of the USA:
1. Fill out the following form alerting us to the return. Form must be filled out within 14 days of receiving your order.
2. Pack up the item, include a piece of paper with your full name, order number and email address and ship it back to us.
Ship to:
Always Again
PO BOX 816
Orange, California 92856
3. Once received, we will process the return and issue store credit. Allow up to 7 days for this to happen.
4. You will receive an email with your store credit code. Use the store credit at alwaysagainusa.com
5. Done!

PLEASE FILL OUT AS MUCH INFORMATION AS POSSIBLE. If you do not know your order number, please provide the order date and your name and email address.

Email address *
Name
Your answer
Order Number
Your answer
Order Date
MM
/
DD
/
YYYY
Submit
Never submit passwords through Google Forms.
This content is neither created nor endorsed by Google. Report Abuse - Terms of Service