eMINTS Support Request

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Submit a request for support by completing the questions below. It is important to include as much information as possible so that the support team can quickly and effectively diagnose and solve your problem. Please address each question below. By providing the answers to these questions, the support team will have the information that they need quickly and they will reply as soon as possible.

First Name *

Last Name *

Email Address *

Phone Number *

Role

Teacher

Trainer/Coach

Administrator

eMINTS Teacher

eMINTS Affiliate Trainer

eMINTS Administrator

District Technology Support

DESE First Steps - Online Module User

Other:

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I am submitting this on behalf of:
*

myself

Other:

Issue Type

How to

Technical Issue

Account Access

Content Access

Memberships/Groups

Enrollment

Other:

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1. What is the problem you are experiencing and when did the problem start occurring? *

Provide a detailed description of the issue, including any error messages or codes that you may have received.

2. What type of device, brand, and operating system are you using? Please indicate if you are experiencing this on multiple devices.
*

Include:

type of device (ie. phone, tablet, laptop, desktop)
device brand (ie. Acer, Chromebook, Dell, MacBook)
operating system (ie. Windows, Chrome, iOS) including version if known

3. What steps have you taken to try to resolve the issue?
*

Include any troubleshooting steps you've already taken, such as:

Log out and log back into your account (if applicable)
Restart your device
Clearing your cache and cookies

4. Are there any other users experiencing the same problem?

Please include the names and email addresses of each person experiencing the same issue.

Separate the name and email address with a dash and each user with a semicolon (ie. Brooke Smith - bsmith@email.org; Bob Shory - bshory@email.org)

5. If possible, provide a screenshot to help the support team better understand the issue you are experiencing.

Please upload your file to your preferred online storage platform (ie. Google Drive, OneDrive) and include the link to your file below. This can be especially helpful if the problem is difficult to describe.

Make sure that your file has the permissions set so that "anyone with the link can view".
Separate multiple links with a semicolon (ie. www.emints.org; https://portal.emints.org/)

Additional details

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