VACMET INDIA LIMITED
Customer Satisfaction Survey
Your business is very important to us and we at Vacmet India Ltd are making every effort to satisfy you with our products
& services. In our approach towards continual improvement, we would appreciate your feedback in following format and request you to fill up the same, which will facilitate us to serve you better.
Name of the organization : *
Your answer
Name of person : *
Your answer
Designation : *
Your answer
Type of products used:- (Please tick the appropriate)
Product
Heat Sealable
Non Heatsealable
Matte
White Cavitated/Opaque
Tape & Textile
Other's (Please specify)
BOPP Film
Other's (Please specify)
Your answer
Product
Chemical Coated
Corona Treated
Matte
Twist
Heat Sealable
Other's (Please specify)
Polyester Film
Other's (Please specify)
Your answer
Product
BOPP Film
Polyester Film
Other's (Please specify)
Metallized Film
Other's (Please specify)
Your answer
Product
BOPP Holographic Film
Polyester Holographic Film
Other's (Please specify)
Holographic Film
Other's (Please specify)
Your answer
Product *
Metallized Paper
Metallized Paper
Broad Group Parameters
1. Quality consistency & Availability of Products *
Excellent
Good
Satisfactory
Poor
Reason for Poor grading
a.Consistency of Quality
b.Comparative Quality with Competitors
c.Availability at any point of time
2. Order Execution/ Logistics *
Excellent
Good
Satisfactory
Poor
Reason for Poor grading
a.Timely Delivery
b.Transit Time
c.Packaging Requirements
3. Technical Support & Services *
Excellent
Good
Satisfactory
Poor
Reason for Poor grading
a.Timely Support
b.Customer Complaint Resolution
c.Response Time
d.Procedure Simplicity & Effects
e.Methods for Investigation into Complaints
f.Technical capability to attend Complaint
4. New product Development *
Excellent
Good
Satisfactory
Poor
Reason for Poor grading
a.Ability to meet Competitors
5. Account Manager/ Sales Person *
Excellent
Good
Satisfactory
Poor
Reason for Poor grading
a.Availability
b.Responsiveness
c.Professionalism
d.Product Knowledge
e.Proactive in recommending new Solutions
f.Frequency of Contact
Your suggestions:
Based on your experience what are the areas where Vacmet needs to improve? Kindly give your suggestions / recommendations for further improvement in our products / services in order to enable us to serve you better. *
Your answer
In the past what are the aspects of Vacmet products most satisfied you. *
Your answer
Any other comment /idea and your future expectation from Vacmet? *
Your answer
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