ZALA - Exchanges & Returns form USA
Please fill out this form to initiate a return claim. This information will be used to ensure the fastest processing of your request.
If you are returning for an exchange, kindly generate your label via
and post the goods back to us in their original condition and with the lowest shipping (up to $10 USD) option.
If you are returning for a refund or store credit please generate a label via
once you have filled out this form to post the item back to us. Please note if you choose store credit and then return the order, this cannot be refunded. Alternatively you are welcome to opt for your own postage.
Our returns address is:
IFS 360 / ZALA Returns
2080 Industrial Rd,
Salt Lake City,
UT 84104, USA
Please note: This form is only for customers located within the USA - if you are located outside of the USA please contact us via
for further assistance.
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What is your order number?
What is your email address?
What is your First and Last name?
Is the Hygiene Seal Intact around the top of the bundle?
Are you wanting a 105% Store Credit, Exchange, or Refund?
105% store credit (excl. shipping paid) - No expiry!
FREE exchange to another product an equal or lesser value product. We can invoice or refund for any difference
Receive a refund (minus $10USD handling fee and shipping incurred by ZALA)
What item are you returning
If answered 'exchange' previously, what item are you wanting to exchange to? Please provide Product type, shade, and length. (If your previous order value was less than the product you want to exchange to, our team will contact you to co-ordinate payment of goods)
Are you keeping any items in your order?
No - Returning whole order
Yes - accessories, extra tapes ect
If yes, please list what items you are keeping? Tangle, tapetabs, 1x 12inch Jet Black #1 tape pack - Ect
Are you Shipping to the same address?
If answered 'No' to previous, please specify your new shipping address.
Additional Notes or Comments
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This form was created inside of ZALA GROUP PTY LTD.