Customer Feedback Survey
We want to hear from you!

We’ve been open for over 14 months now, and we’d like to hear your thoughts on how we’re doing.

A reminder of who we are and how we’re run:

We are Portsmouth’s first not-for-profit plastic-free shop. We are mostly run by volunteers and we currently employ four part-time Shop Managers.

We offer in store shopping but also Click&Collect through our website and shortly an e-cargo bike delivery service (limited to Southsea postcodes to start with).

We appreciate that shopping with us is a slower process and we'd like to thank you for your patience.
Sign in to Google to save your progress. Learn more
1. How did you hear about The Package Free Larder? *
2. How frequently do you shop with us? *
3. If you answered ‘Never’ or ‘Infrequently’ to the previous question, what would you say are the main reasons for this?
4. Is there anything you'd like to expand on from Question 3?
5. What motivates you to shop at The Package Free Larder? *
6. What do you enjoy most when shopping with us? *
7. What is the biggest hassle when shopping with us? *
8. If you answered 'shop location' or 'opening hours' to Question 7, what would help you shop with us more often?
Clear selection
9. Is there anything you'd like to expand on from Questions 6, 7 & 8?
10. What challenges did you face when initially going to a refill system of shopping, if any? *
11. Do you feel better about your shopping habits since shopping at The Package Free Larder? *
12. Do you feel that The Package Free Larder has helped you reduce your waste, plastic in particular? *
13. Is there anything you'd like to expand on from Questions 11 & 12?
14. How would you rate your overall shopping experience at The Package Free Larder? *
Very poor
15. How likely are you to recommend us to a friend / family member? *
Not at all likely
Extremely likely
16. Do you feel that we are achieving our purpose/mission? *
17. Is there anything else you'd like to tell or ask us?
Thank you for taking the time to complete this survey!
We value your feedback and your support.
Clear form
Never submit passwords through Google Forms.
This content is neither created nor endorsed by Google. Report Abuse - Terms of Service - Privacy Policy