Shop Volunteer Application Form

Hey there,

Thank you so much for expressing your interest in becoming a volunteer here at Heads Above The Waves.

We’re looking for volunteers to help run the HATW shop in the Corp Market in Cardiff, helping customers find cool merch, share our mission with everyone who walks through our door and lend a listening ear to those who might need it. During quiet times it’s a great opportunity to catch up on a book or tick something off your to do list. 

About us:

Heads Above The Waves is a not for profit mental health organisation that raises awareness of depression and self harm in young people. We deliver a range of in-person and online workshops aimed at people aged 11-18 to introduce creative coping techniques as an alternative to self harm. Through our work we encourage open conversations about self harm and help to signpost further support. You can find out more about our work here, and a link to our resources here.

To help fund our workshops, we sell merch with a message to help start conversations around mental health. We’re looking for people to run the shop Tuesday-Saturday, welcoming customers in, chatting to them about our merch and mission behind it.

Our shop is located in the heart of Canton and includes a sofa, laptop, hot drinks station and other amenities that make it a nice place to hang out.

So if you love chatting to folks and you’re looking for a way to support Heads Above The Waves’ mission, then this could be the perfect opportunity for you.

What can you expect from this role?

As a Shop Volunteer you will:

  • Be supported to use your people skills to ensure that everyone feels welcome, helping to build upon the existing HATW community.

  • Learn about the day to day running of the shop, from sales skills to visual merchandising

  • Build your communication and customer service skills, signposting our resources to visitors

  • Help visitors get involved, whether it’s signing up new volunteers, deal with enquiries about our school workshops or delivering our school resource packs

  • Be a part of the friendly HATW team and have the opportunity to attend external events and festivals

  • Access to free mental health first aid training course*

  • Enjoy discount lunch deals from local businesses

  • Earn time credits via Tempo Time Credits (redeemable at local partners e.g. Chapter, Sherman Theatre etc.)

  • Earn discounted and free merch via our volunteer reward programme.

*Courses run twice a year.

What skills do you need for this role?

As the face of the shop, we’re looking for people who:

  • Feel passionately about raising awareness of depression and self harm in young people

  • Enjoy talking to people and creating a welcoming and friendly environment

  • Enjoy offering information and advice about our merch, as well as the wider work that we do to support young people

  • Can maintain a clean and tidy shop floor, ensuring shelves are well-stocked and ready for customers to shop from

  • Have a can-do approach and are eager to develop skills in customer service

  • Can commit to a day (10-5) on a regular basis (ideally weekly, but every fortnight or once a month would be great too).

Sound good? Please complete the application form and we'll get back to you with the next steps.

The deadline for applications is Wednesday 19th March. 

We’ll be in touch to let you know if your application has been successful and invite you to an interview where we will discuss your onboarding and answer any questions that you might have.

If you have any questions please feel free to drop us an email sophie@hatw.co.uk. 

We're super excited to receive your application!

Si & Sophie
Sign in to Google to save your progress. Learn more
Your first name *
Your last name *
Your pronouns
Your email address *
Your age *
Please be aware that we'll only be able to accept volunteers over the age of 18 at the moment.
Where do you live? *
Please be aware that the shop is in Canton in Cardiff, so you'll need to be able to get to and from the shop.
How often are you able to volunteer? *
What days are you available to volunteer? *
We're open 10-5, Tuesday - Saturday, so ideally we'd be looking for someone who can commit to one full day on a regular basis. If you are unable to volunteer weekly but would still like to help that's no problem, just let us know.
Required
In a few words, please tell us a bit about yourself and why you would like to volunteer at Heads Above The Waves. *
Maybe you're looking to gain experience of working in a shop, or you might be looking to meet new people. Whatever the reason, we'd love to know so that we can best support you in this role.
Have you got any previous experience working in retail? If so, where did you work and can you tell us a little bit about your role?
Is there anything else you would like to tell us?
Do you have any other skills that you think might be useful? Is there anything you'd specifically like to learn or get involved with? Let us know!
How confident would you feel supporting someone who came in needing to chat about their mental health? *
The main purpose of our shop is to sell our merch, however, we also want to create a safe space for people to come and feel a part of the HATW community. This means we're here for people to stop by and have a chat about their mental health if they need it - so if you're in the shop, there's a chance you'll end up supporting someone who comes in.
Not at all confident
Very confident
Where did you hear about this volunteering opportunity?
Clear selection
I'm happy for Heads Above The Waves to securely store & process this information in accordance with  the Data Protection Act 2018. *
If you've got any questions about this; just ask one of us!
Required
Submit
Clear form
Never submit passwords through Google Forms.
This form was created inside of Heads Above The Waves CIC.

Does this form look suspicious? Report

Google Forms