The Ruscio Institute - Refund Request Form
In order to serve you better, the It’s-On-Us guarantee is only valid for first-time purchase of a product and is redeemable ONLY up to three months (90 days) after purchase.
If you bought more than one bottle of a supplement on your first purchase and wish to return any of them, we ask that you send the unopened bottles back to us in the same condition that you received it for a full refund. Options for shipping items back to us are below.
Your Order #
Reason for Return
Experiencing a reaction to the formula or one of the ingredients
Ordered too many
Ordered the wrong item, size, or type
Ordered by mistake or changed my mind
Order arrived too late
Product no longer needed
I do not wish to say
Item(s) and Quantity to be Returned
Return Shipping Preference
FREE Fed Ex Pickup (US Addresses ONLY)
I will ship the items myself (Please make sure to send us your tracking number)
NONE - It's on Us Guarantee (for Qualified products/orders ONLY)
Without a tracking number we will NOT be able to guarantee a successful refund or store credit.
Any additional comments?
Send me a copy of my responses.
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