BORANG SOAL SELIDIK PERBADANAN TAMAN NEGARA JOHOR/ CUSTOMER SATISFACTION QUESTIONNAIRE JOHOR NATIONAL PARKS

Borang soal selidik ini adalah berkaitan dengan tindak balas antara staf dan pelanggan di Perbadanan Taman Negara Johor. Segala maklumat yang diberikan adalah dirahsiakan (SULIT) dan hanya digunakan bagi meningkatkan mutu perkhidmatan kami.

This questionnaire is related to reaction between staff and customer in Johor National Parks. All information provided is kept confidential and only used to improve the quality of our services.
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FOLLOW US @ JOHOR NATIONAL PARKS
1.TARIKH MELAWAT/ DATE OF VISIT *
MM
/
DD
/
YYYY
2.UMUR/ AGE *
3.JANTINA/ SEX *
Required
4.NEGERI ASAL PELANGGAN/ ORIGIN CUSTOMER (FOR MALAYSIAN ONLY)
Clear selection
5. NEGARA/ COUNTRY FROM (FOR NON-MALAYSIAN ONLY)

6. TUJUAN LAWATAN / PURPOSE OF VISIT

 *

7. TAMAN NEGARA JOHOR / JOHOR NATIONAL PARKS

 *

PENILAIAN MUTU PERKHIDMATAN KAKITANGAN PTNJ DARI SEGI:                         

PTNJ QUALITY ASSESMENT STAFF SERVICE IN TERMS OF:

(5) Sangat baik/ Very Good 

(4) Baik/ Good 

(3) Memuaskan/ Satisfactory 

(2) Kurang memuaskan/ less satisfactory 

(1) Tidak memuaskan/ Unsatisfactory

 

8. Layanan staf di kaunter dan bukan kaunter/

Service of the staff at the counter and non-counter

 *
(1) Tidak memuaskan/ Unsatisfactory
(5) Sangat baik/ Very Good

9. Personaliti dan keterampilan staff/

Personality and competence of staff

 *
(1) Tidak memuaskan/ Unsatisfactory
(5) Sangat baik/ Very Good
10.Komunikasi staf dengan pelawat/ Staff Communication with visitors
 *
(1) Tidak memuaskan/ Unsatisfactory
(5) Sangat baik/ Very Good

11.Kebersihan kawasan / Area Cleanliness

 *
(1) Tidak memuaskan/ Unsatisfactory
(5) Sangat baik/ Very Good

12. Layanan Telefon / Telephone services

(1) Tidak memuaskan/ Unsatisfactory
(5) Sangat baik/ Very Good
Clear selection

PEMASARAN / MARKETING

Kebolehpasaran strategi pemasaran melalui media massa unutk mempromosikan aktiviti-aktivit serta kemudahan fasiliti yang disediakan di Taman-taman Negara Johor. / Marketability of marketing strategies through mass media to promote activities and facilities provided in Johor National Parks.

13. BAGAIMANA ANDA MENGETAHU TAMAN NEGARA JOHOR YANG DILAWATI / HOW YOU IDENTIFY JOHOR NATIONAL PARK?

 *

14. TAHU KEWUJUDAN MEDIA SOSIAL RASMI / AWARE EXISTING OF OUR OFFICIAL SOCIAL MEDIA?

 *

15. MENJADI PENGIKUT MEDIA SOSIAL KAMI / A FOLLOWER OF OUR OFFICIAL SOCIAL MEDIA?

 *
16.JIKA TIDAK, KENAPA? / IF NO, WHY?
 *

17.KEKERAPAN KUNJUNGAN KE TAMAN NEGARA JOHOR/ FREQUENCY OF VISITS TO JOHOR NATIONAL PARKS

 *

18. PADA PANDANGAN ANDA, APAKAH TARIKAN UTAMA YANG MEMBUATKAN ANDA HADIR HARI INI? / IN YOUR VIEW, WHAT ARE THE MAIN ATTRACTIONS THAT MAKE YOU PRESENT TODAY?

 *

19. PENDAPAT ANDA TENTANG HARGA PAKEJ?

 *

20. ADA SEBARANG ULASAN TAMBAHAN?

 *
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