Client Satisfaction Survey

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We would love to hear your thoughts or feedback on how we can improve your experience!

Were you satisfied with our check-in/check-out process? (Check all boxes that met your expectations)

Wait time between arriving and the start of your appointment

Wait time when being checked out following appointment

Interaction with staff members during check in/check out

If you were not satisfied with our check-in/check out, please let us know how we can improve:

Was our staff friendly and professional, both on the phone and in person? (If not, please let us know what happened)

Yes

Other:

Clear selection

Was your wait time, both on the phone and during your appointment, satisfactory? (If not, please let us know what happened)

Yes

Other:

Clear selection

Were you satisfied with the care of your pet and thoroughness of examination? (Select all boxes that met your expectations)

My pet was treated with care and compassion

The examination of my pet was thorough, and my pet received all services I requested

The explanation of my pet's medical condition and health recommendations were clear

All of my questions pertaining to my pet were answered

If you were not satisfied with parts of the examination, please let us know how we can improve:

How would you rate your overall experience at Geary?

Unsatisfactory

Satisfactory

Clear selection

Do you feel that the quality of service and care given to your pet, in relation to the cost, was a good value? (If not, please feel free to let us know why)

Yes

Other:

Clear selection

Did any of our staff members go above and beyond for you during your visit? If so, please let us know who and how they provided excellent service:

Please let us know if you have any other comments/concerns you would like addressed:

Name

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