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Reporting Your Repair Online - Feedback Survey
Please let us know how your experience of reporting a repair online was and what we can do to improve.
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* Required
How would you rate the ease of reporting your repair online?
*
extremely difficult
1
2
3
4
5
extremely easy
Please tell us more about why you gave this score
Your answer
How satisfied are you with the speed of response (communication from us about the repair - not the repair being completed) you received after reporting your repair online?
*
Very dissatisfied
1
2
3
4
5
Very satisfied
Please tell us more about why you gave this score
Your answer
Are you aware of the different categories we use to prioritse repairs (emergency, urgent and routine)?
Yes - I understand what these are
Maybe - I have heard of them but am not sure what they are
No
Clear selection
Were you easily able to find out information on the website about whether your repair was classed as an 'emergency', 'urgent' or 'routine' job?
Yes, very easily
Yes, somewhat easily
No, I could not find this information
Not sure
Not applicable
Clear selection
When you report your repair online, which of the following would you expect/like to happen (please tick all that apply)?
An automatic confirmation email sent straight away with details of what you have reported
A text message sent to your mobile phone to confirm what you have reported
Regular updates by email on the progress of your repair
Regular updates by text message on the progress of your repair
The ability to book your own slot for the contractors attending
The ability to track the progress of your repair online (e.g. see when it has been logged with the contractors)
A courtesy text on the day the contractors are attending
A courtesy email on the day the contractors are attending
None of these things
Other:
How likely are you to report your repair online again?
*
Definitely WILL NOT report my repair online again
1
2
3
4
5
Definitely WILL report my repair online again
Do you have any other suggestions for how we could improve our online repairs-reporting service?
Your answer
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