Reporting Your Repair Online - Feedback Survey
Please let us know how your experience of reporting a repair online was and what we can do to improve.
How would you rate the ease of reporting your repair online? *
extremely difficult
extremely easy
Please tell us more about why you gave this score
Your answer
How satisfied are you with the speed of response (communication from us about the repair - not the repair being completed) you received after reporting your repair online? *
Very dissatisfied
Very satisfied
Please tell us more about why you gave this score
Your answer
Are you aware of the different categories we use to prioritse repairs (emergency, urgent and routine)?
Were you easily able to find out information on the website about whether your repair was classed as an 'emergency', 'urgent' or 'routine' job?
When you report your repair online, which of the following would you expect/like to happen (please tick all that apply)?
How likely are you to report your repair online again? *
Definitely WILL NOT report my repair online again
Definitely WILL report my repair online again
Do you have any other suggestions for how we could improve our online repairs-reporting service?
Your answer
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