Deutsche Optik Feedback Survey
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Deutscheoptik.com
How did you first hear about Deutsche Optik? *

Which product categories have you purchased from Deutsche Optik?

 *
Required
How would you rate the quality of the products you've purchased? *
Have you experienced any issues with our products? *
If yes, please explain:

How easy is it to navigate our website and find the products you need?

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Very Difficult
Very Easy

How satisfied are you with the checkout process?

 *
Very Dissatisfied
Very Satisfied
What improvements would you like to see on our website or online store? *

Have you interacted with our customer service team?

 *

If yes, how would you rate your experience?

 *
Very Poor
Excellent
What was the reason for contacting customer service? *
Required

How quickly did our customer service team respond to your inquiry?

 *

How would you describe the professionalism and friendliness of the representative?

 *
Very Poor
Excellent
Was your issue resolved to your satisfaction? *
If not, please explain: 
What could we improve about our customer service experience?
 *

How likely are you to contact our customer service team again if needed?

 *
Very Unlikely
Very Likely

Have you received our catalog?

 *
If yes, how helpful did you find the catalog in selecting products?
Not Helpful
Very Helpful
Clear selection

Do you feel the images and descriptions in the catalog accurately represent the products?

Clear selection
What additional information or features would you like to see in the catalog (e.g., size guides, customer reviews, how-to guides)?

How do you feel about the frequency of catalog mailings?

Clear selection
What do you like most about our catalog?
What suggestions do you have to improve our catalog?

Would you prefer a printed catalog, a digital catalog, or both?

Clear selection

Would you recommend our catalog to a friend or family member?

Clear selection

How likely are you to recommend Deutsche Optik to others?

 *
Not Likely
Extremely Likely
What do you appreciate most about Deutsche Optik?
What could we do to improve your experience?

How long have you been a customer of Deutsche Optik?

 *

Which age group do you belong to?

 *
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