KUESIONER PENELITIAN PADA TOKO "ENTERKOMPUTER"

Dengan hormat,
Saya adalah Mahasiswa Kwik Kian Gie School of Business yang sedang melakukan penelitian untuk penulisan skripsi tentang "Analisis Pengaruh Kualitas Layanan, Harga, dan Kualitas Produk Terhadap Loyalitas Konsumen Melalui Kepuasan Konsumen Pada Toko Enterkomputer" dengan teknik pengumpulan data berupa kuesioner. Oleh karena itu, saya mengharapkan bantuan saudara/i untuk mengisi pertanyaan-pertanyaan yang ada di dalam kuesioner ini. Hasil data ini hanya semata-mata untuk kepentingan penelitian, saya berharap saudara/i dapat menjawab kuesioner ini dengan sebenar-benarnya. Atas kesediaan dan partisipasinya, saya ucapkan terima kasih.

Setujukah anda dengan pernyataan-pernyataan di bawah ini?
Petunjuk : Berilah tanda di kolom yang anda pilih.
Keterangan :
1 = Sangat Tidak Setuju
2 = Tidak Setuju
3 = Netral
4 = Setuju
5 = Sangat Setuju

    PROFIL RESPONDEN

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    KUALITAS LAYANAN

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    HARGA

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    KUALITAS PRODUK

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    KEPUASAN KONSUMEN

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    LOYALITAS KONSUMEN

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