HHSC Customer Service & Access Survey
The Texas Health and Human Services (HHSC) is the state agency that connects Texans to essential services such as healthcare coverage, food assistance, behavioral health support, and information through programs like Medicaid, SNAP, and 2-1-1. 

HHSC is seeking feedback to better understand how individuals and organizations access information and services. Your responses will help improve customer service, communication, and access to resources across Texas.
Email *
Which of the following represents you? *
Did you participate int he Sunset stakeholder Survey? *
When calling 2-1-1, Option 1 (information about available services in an area), how frequently are you able to get the information or referral you seek? *
When calling 2-1-1, Option 2 (help with state benefits programs such as SNAP, Medicaid, TANF), how frequently are you able to get the help you seek? *
When calling 2-1-1, Option 5 (help with mental health or substance use concerns), how frequently are you able to get the information or referral you seek? *
When calling 211texas.org, how frequently are you able to get the information or referral you seek? *
When contacting HHSC directly for information (not through 2-1-1), how frequently are you able to get the information you need? *
Please share any experiences or feedback related to using 2-1-1 or contacting HHSC for information or services.
Thinking about your experience, how did you feel in terms of being informed, prepared, or supported when seeking help or information?
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If applicable, please share more about what influenced how you felt.
What suggestions do you have for how HHSC or 2-1-1 services could improve access to information, responsiveness, or support?
Name
Email address *
A copy of your responses will be emailed to the address you provided.
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