Level 1: Reactive
Level 2: Documented
Level 3: Systemised
Level 4: Predictable
DEMAND: How the business attracts, converts, and onboards new clients.
DELIVERY: How servicess are delivered consistently and efficiently across daily operations.
WORKFORCE: How the business attracts, develops, supports, and retains its people.
COMPLIANCE: How the business manages governance, quality, incidents, & regulatory obligations.
COMMERCIAL: How the business maintains financial visibility, operational sustainability, and profitability.