Welcoming America takes certification very seriously. We encourage individuals to bring concerns about noncompliance with the criteria in the Welcoming Standard directly to the local government to try and resolve any concerns prior to filing a complaint with Welcoming America. Once a complaint is filed, the following steps will be taken:
- Welcoming America will notify the complainant and the defendant it has received the complaint. Please note that it is possible to file a complaint anonymously. If this is the case, Welcoming America will not notify the complainant.
- Welcoming America will assess the complaint for completeness and may contact the complainant, defendant, and/or stakeholders for additional information or clarification.
- All complaints will be reviewed and investigated by Certified Welcoming staff.
- If the locality is found to be out of compliance with the Welcoming Standard, will be asked to resolve it through the corrective action process.
For additional information about filing a complaint and/or the complaint resolution process, please see the Standard Operating Procedure or contact Welcoming America at certified@welcomingamerica.org