Service Level Agreements (SLA): Now Live
Excited to share this functionality; Service Level Agreements (SLAs) is now live for all Service Hub Professional and Enterprise customers!

This feature enables you to set SLAs in the inbox to help reps prioritize incoming tickets based on their importance and ensure that they meet your customer expectations. Please visit this knowledge base article for more detail: https://knowledge.hubspot.com/inbox/set-slas-in-the-inbox.
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