Rich, Rich, Cooksey & Chappell Satisfaction Survey
As a current or past client of the law firm Rich, Rich, Cooksey & Chappell, we would appreciate it if you would provide us feedback on how you feel we represent/ed you on your case. The information you provide us will help us to better serve your interests as well as other clients in the future. Please indicate your level of satisfaction on a scale of 1 to 10, with 1 being completely dissatisfied and 10 being completely satisfied. 10 is the highest score.
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Client's Name *
Occupation/Title *
Phone
Email *
Address
Date of Accident *
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How satisfied are you with the amount of attention your case is/was given?
Not Satisfied
Very Satisfied
Clear selection
How satisfied are you that we understand/understood the issues involved with your case?
Not Satisfied
Very Satisfied
Clear selection
How satisfied are you with the timeliness of the work performed on your case?
Not Satisfied
Very Satisfied
Clear selection
How satisfied are you that we keep/kept you informed of progress on your case?
Not Satisfied
Very Satisfied
Clear selection
How satisfied are you with the timeliness of your phone calls/emails being returned?
Not Satisfied
Very Satisfied
Clear selection
Identify your level of satisfaction with the professionalism of our non-lawyer staff.
Not Satisified
Very Satisfied
Clear selection
Are/Were your questions answered to your satisfaction?
Clear selection
How likely would you be to refer friends/family to Rich, Rich, Cooksey & Chappell?
Not Likely
Very Likely
Clear selection
Overall, how satisfied are you with the service Rich, Rich, Cooksey & Chappell provided/is providing? *
Not Satisfied
Very Satisfied
Is there anything that you believe Rich, Rich, Cooksey & Chappell does well that we should keep doing to help future clients feel satisfied with our services during our representation of them? Please describe: *
Is there anything that you believe Rich, Rich, Cooksey & Chappell currently does that we should stop doing as it will not help future clients feel satisfied with our services during our representation of them? Please describe:
Is there anything that you believe Rich, Rich, Cooksey & Chappell should start doing as it will help our future clients feel satisfied with our services during our representation of them?
Is there a particular non-partner employee at Rich, Rich, Cooksey & Chappell who is/was especially helpful to you? Please name and describe:
Is there a particular non-partner employee at Rich, Rich, Cooksey & Chappell who is/was not helpful to you? Please name and describe:
How satisfied are you with the overall result in your case? *
Not Satisfied
Very Satisified
Any other comments:
Disclaimer
The use of the Internet or this form for communication with the firm or any individual member of the firm does not establish an attorney-client relationship. Confidential or time-sensitive information should not be sent through this form.

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