2018-2019 Customer Survey
Please help the Department of Planning & Building serve you better by taking a few minutes to tell us about the service that you received. We appreciate your business and want to make sure we meet your expectations.
1. Tell us if you do most of your business in our main office or our North County Service Center (NCSC) *
2. Is having an office in NCSC a benefit and why?
Your answer
3. What was the nature of your business? *
Required
4. How frequently do you use our services? (Number of times per year)
Your answer
5. How would you rate the overall service you received?
Very Poor
Outstanding
6. Staff made themselves available to me and responded to my questions and concerns in a timely manner?
Very Poor
Outstanding
7. Staff gave me complete and consistent answers?
Very Poor
Outstanding
8. Staff kept me informed throughout the process?
Very Poor
Outstanding
9. What could have been done to improve your experience?
Your answer
10. Were any of our staff particularly helpful? If yes, please identify.
Your answer
11. Please provide any comments you would like that weren't covered by this survey.
Your answer
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