BUREAU OF EDUCATION ASSESSMENT - EDUCATION ASSESSMENT DIVISION

JavaScript isn't enabled in your browser, so this file can't be opened. Enable and reload.

Your experience matters to us! (Ang iyong karanasan ay mahalaga sa amin!)

Privacy Notice:
The personal information included in this document should only be used for the purposes of administering the survey. Any personal information included herein may not be used for other purposes aside from those stated above.
(Ang mga personal na impormasyon sa dokumentong ito ay maaari lamang gamitin para sa layunin ng survey na ito. Hindi ito gagamitin sa iba pang mga layunin maliban sa nabanggit.)

Client Information (Impormasyon ng Kliyente)

Name (optional); Pangalan (opsyonal)

Contact Details (optional)

Email Address *

Date Service Acquired (Petsa ng Pagkuha ng Serbisyo) *

YYYY

Service Acquired (Serbisyong Nakuha) *

*If Others, please specify

Client Satisfaction Rating

Kindly rate the quality of service provided by checking the appropriate box with 5 being the highest rating and 1 being the lowest. Select "N/A" if that Service Quality Dimension is not applicable for the service. (5 - Outstanding, 4 - Very Satisfied, 3 - Satisfied, 2 - Unsatisfied, 1 - Poor, N/A - Not Applicable)

Responsiveness (Pagtugon) *

Willingness to help, assist, and provide prompt service (Handang tumugon at magbigay ng mabilis na serbisyo sa kliyente)

N/A

Rating

Reliability (Maaasahan) *

Provision of what was needed and what was promised, in accordance with the policy and standards, with zero to a minimal error rate (Mahusay na pagbibigay ng serbisyo ayon sa itinakdang pamantayan)

N/A

Rating

Access & Facilities (Lokasyon at Pasilidad) *

Convenience of location, ample amenities for a comfortable transaction, and the use of clear signages and modes of technology (Mabilis mapuntahan ang lugar at magamit ang pasilidad sa pamamagitan ng malinaw na karatula)

N/A

Rating

Communication (Pakikipag-usap) *

Act of keeping citizens and businesses informed in a language they can easily understand, as well as listening to their feedback (Pakikipag-ugnayan sa kliyente sa paraang malinaw at nauunawaan kasama ang mga opinyon at puna)

N/A

Rating

Costs (Gastos) *

Satisfaction with the timeliness of the billing, billing process/es, preferred methods of payment period, value for money, acceptable range of costs, and qualitative information on the cost of each service (Pagiging kontento sa serbisyong natanggap at sa halagang naging katumbas o binayaran)

N/A

Rating

Integrity (Katapatan) *

Assurance that there is honesty, justice, fairness, and trust in each service while dealing with the clients and businesses (Pagtiyak sa serbisyong may katapatan, hustisya, patas at tiwala habang nakikipig-ugnayan sa kliyente)

N/A

Rating

Assurance (Pagtitiwala) *

Capability of frontline staff/s to perform their duties, product and service knowledge, understanding client needs, helpfulness, and good work relationships (Katiyakang magampanan ang tungkulin, na may kaalaman sa serbisyo, pag-unawa sa mga pangangailangan ng kliyente, pagiging matulungin, at maayos na pakikipag-ugnayan sa trabaho)

N/A

Rating

Outcome (Resulta ng Serbiyo) *

Rate in terms of achieving outcomes or realizing the intended benefits of the service (Markahan ang pangkalahatang serbisyo na natanggap)

N/A

Rating

Suggestions/Compliments/Comments *

Submit

Clear form

Never submit passwords through Google Forms.

Forms

This form was created inside of Department of Education.