We're all ears!
Welcome to Sovereign Shopping Centre's customer service survey.
Your views really matter to us so thank you for taking the time to share your thoughts and for taking part in our survey – it will only take a few minutes!
We’ll be using the information you share to help us improve the services we offer by better understanding why you are visiting and how you use our centre.
If you decide to enter our prize draw at the end of the survey, we will only ask for contact details so we can get in touch if you’re the lucky winner.
Getting to know you
We’d like to get to know you a little better. This information will be used to get a better understanding of who is visiting our centre. It will be used anonymously and won’t be recorded against your details.
Please tell us when you last visited the centre.
And what time of the day did you visit?
Between 9.00 – 12.00
Between 12.00 – 14.00
Between 14.00 – 18.00
Why did you visit us?
To purchase a specific item
To browse and purchase a number of items
To use the Click and Collect service
I work at the centre
Leisure/a day out
To meet friends
To use a local service, ie eyes tested
How old are you?
What is your gender?
Prefer not to say
How often do you visit us?
Once a week
2-3 times a week
3-4 times a week
Once a month
Once every 2-3 months
Twice a year
Once a year
This is my first visit!
Have you visited us more or less since non-essential shops reopened following the relaxation of the COVID-19 lockdown?
On average, how long do you stay when visiting our centre?
Less than an hour
Over 4 hours
Have you spent more or less time when visiting our centre since non-essential shops reopened following the relaxation of the COVID-19 lockdown?
On average, how much do you spend when visiting our centre?
£10 – £20
£20 – £40
Have you spent more or less with us since non-essential shops reopened following the relaxation of the COVID-19 lockdown?
How did you travel to us today?
Has the way you travel to shop changed since non-essential shops reopened following the relaxation of the COVID-19 lockdown?
How did you hear about this survey?
Poster in centre
Approached by member of staff in centre
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