HFB Tech Help Form
 Before proceeding please confirm that you have tried these troubleshooting options:

1. Ensure the iPad is connected to your home WiFi.

2.  Basic troubleshooting - restart the iPad completely, close and reopen the app in question, reinstall the app in question from the APS App Catalog.

3. Attempt to find a solution at the APS iPad Help Site at https://www.apsva.us/esonline/ipad-start-here/
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Student First Name *
Student Last Name *
Grade Level *
Student ID # *
iPad Asset Tag # *
It is the blue and white label on the back of the device.
Parent Name *
Parent Email (type "none" if no parent email) *
It is the blue and white label on the back of the device.
Parent Phone Number *
Please select the issue *
Required
Please explain what happened to your iPad with as much detail as possible with any error messages. *
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