HFB Tech Help Form

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HFB Tech Help Form

Before proceeding please confirm that you have tried these troubleshooting options:

1. Ensure the iPad is connected to your home WiFi.

2. Basic troubleshooting - restart the iPad completely, close and reopen the app in question, reinstall the app in question from the APS App Catalog.

3. Attempt to find a solution at the APS iPad Help Site at https://www.apsva.us/esonline/ipad-start-here/

Student First Name *

Student Last Name *

Grade Level *

Student ID # *

iPad Asset Tag # *

It is the blue and white label on the back of the device.

Parent Name *

Parent Email (type "none" if no parent email) *

It is the blue and white label on the back of the device.

Parent Phone Number *

Please select the issue *

Global Protect

Need passcode cleared for iPad

Canvas

WiFi not working at home

iPad case broken

iPad screen cracked

iPad not charging

Disabled iPad

iPad not responding

Home button doesn't work

Lost/Stolen

Other:

Required

Please explain what happened to your iPad with as much detail as possible with any error messages. *

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