There are very few "* Required" fields on this form. So, don't feel like you have to answer every question. Especially if you simply want to have your nib fixed (nib repair), etc. Also, you don't have to print this form out. Simply fill it out online and click the "SUBMIT" button at the bottom.
You can go ahead and send in your pens/nibs once you've filled out the form and submitted it. No further action is required. I do NOT send a confirmation after you fill out the form. You can just assume that I received it. f you are using this form to purchase a pen from me (http://bit.ly/nibgrinderstock) *** please send me an email *** after completing the form so I can grab your request and add it to my order processing system. I'll send you an invoice after I've performed the work.
If you would like to "show" me how you hold your pen feel free to send any images or links to videos (actual video files are usually too large for email) to my email address below.
If sending valuable pens, consider sending with "Signature Required". If you have a large pen collection you may want to consider a collectibles insurance policy as they often cover pens during transit (although some may require "signature delivery" to cover any loss). Such as ones that can be found at: http://collectinsure.com (no affiliation).
It is best to empty your pen of ink before shipment (if you don't do this there is a chance ink can be slung into the cap making a mess for me to clean up or worse it could stain the surface of your expensive pen as it did for one of my customers). Please avoid shipping your pens in their heavy original packaging. Feel free to use any existing boxes that are small enough to fit in something like a USPS Small Flat Rate Box. I have pen tubes available or you can use PVC tubing to protect your valuable pens from being crushed as well. Feel free to contact me if you have any questions on shipping. Please don't wrap your pens in 10 rolls of bubble-wrap with 2 rolls of packing tape holding it together. The more time I'm trying to get to people's pens the less time I have working on nibs. :)
I recommend shipment via either USPS Priority Mail or (Express/Air) service over a ground service (Home or Ground) when shipping pens to me or requesting shipment back from me. The ground services appear to use a complete different system and don't always have the same delivery driver, etc. For example, the FedEx Express delivery person knows me and wouldn't deliver a package to the wrong address or leave one that required a signature without getting me to sign, which has happened with home/ground delivery. In addition, the Express (3-day) is typically cheaper than the ground/home service.
Any return shipment with a declared value (insured for) more than $500 requires signature confirmation. This is a requirement of the insurance policy. If you decide to purchase additional insurance please be prepared to provide purchase documents (invoices/receipts) as they may be necessary to file a claim. If you don't have these documents you may want to think twice before opting for additional insurance through me and instead look at policy to cover your collection (including pens during shipment) like the one mentioned above.
Shipping outside of the US may incur additional costs at the discretion of the destination country’s import/customs department. These fees are calculated differently by each country and are the responsibility of the recipient. It is recommended that you contact your local customs office for additional information.
If you are shipping a pen to me from another country please indicate that you are sending it for service/warranty work. If you don't indicate this customs or the carrier may get the idea that I'm buying a pen from you and send me a bill for customs duties and/or brokerage charges. If I do receive such a bill I will pass along this fee to you. I will dispute the fee but I've been informed by carriers that it can take months for them to rule on this matter. Once the determination has been ruled one way or another I'll either refund the fee to you or inform you that I was required to pay the fee. This is more likely to be an issue if you use a carrier that expedites things through customs, such as, UPS or FedEx.
Currently all nib work is tested by default with Waterman Serenity Blue on Rhodia paper. Rhodia paper may produce a "finer" line compared to regular office/copier paper.
Ship your pen to:Mark Bacas2645 Merry RoadCumming, GA 30041-7735United States678firstname.lastname@example.org