Nib Processing Order Form
Instructions
If this form seems overwhelming feel free to just send me an email or give me a call. mark@nibgrinder.com or 678-683-9265 (you can text me at this number as well)

There are very few "* Required" fields on this form. So, don't feel like you have to answer every question. Especially if you simply want to have your nib fixed (nib repair), etc. Also, you don't have to print this form out. Simply fill it out online and click the "SUBMIT" button at the bottom.

You can go ahead and send in your pens/nibs once you've filled out the form and submitted it. No further action is required. I do NOT send a confirmation after you fill out the form. You can just assume that I received it. f you are using this form to purchase a pen from me (http://bit.ly/nibgrinderstock) *** please send me an email *** after completing the form so I can grab your request and add it to my order processing system. I'll send you an invoice after I've performed the work.

If you would like to "show" me how you hold your pen feel free to send any images or links to videos (actual video files are usually too large for email) to my email address below.

If sending valuable pens, consider sending with "Signature Required". If you have a large pen collection you may want to consider a collectibles insurance policy as they often cover pens during transit (although some may require "signature delivery" to cover any loss). Such as ones that can be found at: http://collectinsure.com (no affiliation).

It is best to empty your pen of ink before shipment (if you don't do this there is a chance ink can be slung into the cap making a mess for me to clean up or worse it could stain the surface of your expensive pen as it did for one of my customers). Please avoid shipping your pens in their heavy original packaging. Feel free to use any existing boxes that are small enough to fit in something like a USPS Small Flat Rate Box. I have pen tubes available or you can use PVC tubing to protect your valuable pens from being crushed as well. Feel free to contact me if you have any questions on shipping. Please don't wrap your pens in 10 rolls of bubble-wrap with 2 rolls of packing tape holding it together. The more time I'm trying to get to people's pens the less time I have working on nibs. :)

I recommend shipment via either USPS Priority Mail or (Express/Air) service over a ground service (Home or Ground) when shipping pens to me or requesting shipment back from me. The ground services appear to use a complete different system and don't always have the same delivery driver, etc. For example, the FedEx Express delivery person knows me and wouldn't deliver a package to the wrong address or leave one that required a signature without getting me to sign, which has happened with home/ground delivery. In addition, the Express (3-day) is typically cheaper than the ground/home service.

Any return shipment with a declared value (insured for) more than $500 requires signature confirmation. This is a requirement of the insurance policy. If you decide to purchase additional insurance please be prepared to provide purchase documents (invoices/receipts) as they may be necessary to file a claim. If you don't have these documents you may want to think twice before opting for additional insurance through me and instead look at policy to cover your collection (including pens during shipment) like the one mentioned above.

Shipping outside of the US may incur additional costs at the discretion of the destination country’s import/customs department. These fees are calculated differently by each country and are the responsibility of the recipient. It is recommended that you contact your local customs office for additional information.

If you are shipping a pen to me from another country please indicate that you are sending it for service/warranty work. If you don't indicate this customs or the carrier may get the idea that I'm buying a pen from you and send me a bill for customs duties and/or brokerage charges. If I do receive such a bill I will pass along this fee to you. I will dispute the fee but I've been informed by carriers that it can take months for them to rule on this matter. Once the determination has been ruled one way or another I'll either refund the fee to you or inform you that I was required to pay the fee. This is more likely to be an issue if you use a carrier that expedites things through customs, such as, UPS or FedEx.

Currently all nib work is tested by default with Waterman Serenity Blue on Rhodia paper. Rhodia paper may produce a "finer" line compared to regular office/copier paper.

Ship your pen to:
Mark Bacas
2645 Merry Road
Cumming, GA 30041-7735
United States
678-683-9265
mark@nibgrinder.com

Your Name *
Your answer
Your Email
Your answer
Your Phone
If possible provide a phone that can receive a text message. I might try to reach out to you that way if I don't get a response via email.
Your answer
Return Shipping Information *
Where (address) to send your pen(s) back to.
Your answer
Return Shipping Options
If you have specific return shipping requests please let me know here. Insurance or signature confirmation on any of the below is an additional charge. USPS doesn't to International (Canada and anywhere else in the world)If something other than the options below are desired please use "Other" to specify and I'll do what I can to accommodate and only charge actual shipping charges.
Shipping Insurance and/or Signature Confirmation
With regards to insurance, anything over $500 will automatically require signature confirmation (this is a condition of the insurance policy). USPS Priority Mail comes with $50 included insurance. FedEx includes $100. For USPS International Priority Mail I usually ship in a Flat Rate Padded Mailer which includes $200 insurance. Please include below any additional insurance you might like and if you would like to have Signature Confirmation. If you are not sure we can discuss via email. I'm unable to guarantee signature confirmation for USPS International shipments (including Canada). The local postal service may or may not collect a signature. I can ship internationally via FedEx or UPS, but there is a chance (very likely chance) you'll be charged additional fees.
Your answer
Customs Form (shipments outside United States)
This only needs to be filled out if I will be shipping your pen/nib back to you outside of the United States where I'll need to fill out a customs declaration. I typically indicate something like: "Return of repaired/serviced pen". Let me know below if you'd like me to indicate something other than this. Since I'm returning a used/repaired pen I won't necessarily have an idea as to value. Please let me know below what you'd like me to indicate as to the value of the pen. Even though I am indicating that I'm returning a repaired/serviced pen there is a chance your country will decide to charge you fees. These will be your responsibility. Feel free to send me an email to discuss customs declarations.
Your answer
Gift Certificate Code
Someone nice enough to give you a custom grind as a gift? Enter the code provided here.
Your answer
Discount Code
If you have one, enter it here.
Your answer
Are you purchasing a pen/nib from me?
Use "Other" below to enter the pen/nib being purchased. Here is a link to pens and nibs I have in stock that can be customized: http://bit.ly/nibgrinderstock
Nib Modifications/Services *
Select type of nib work and use comment section for further explanation. For example, if you select oblique left foot below and want it to be a cursive italic style grind or if you want the reversible grind you can use the comment section to indicated the 2 styles. If you select Cursive Italic you can also indicate a smoothness level in the comment section (1 - crisper side, 2 - smoothed a little, 3 - smoothest version of a CI). If no smoothness level indicated I'll make it around level 2. The smoother the CI is made a little side stroke line variation will be lost. Note: Tuning and general adjustment is included as part of any grind. Please note that some factory stub/italic nibs (for example 1.1mm italic) are generally not suitable for nib modification (especially something like an Architect grind) as they often don't have tipping material. Please contact me before submitting those types of nibs to discuss customization. If a certain line width is desired (especially when selecting the grind down in size option) please send along a desired writing sample if possible and I'll work to match the nib work to the writing sample. Some prices vary depending on the service required. For example, some bent nib work is more involved than others. I try to be fair with regards to the amount of time I spend and the amount I charge. As indicated below, I won't charge more than a certain amount without contacting you first. The Express/Rush Service is in addition to any other desired services.
Required
PayPal Invoice?
Are you okay with receiving a PayPal invoice after services rendered? Just as a side note you don't have to have a PayPal account to make a payment via the PayPal invoice. You can enter Credit/Debit Card information directly. Use "Other" if you use a different email address for PayPal to provide that.
Pen and/or Nib Description(s) Customization
Any information you would like to share with me about the pens/nibs.
Your answer
Tracking number?
Please include any tracking information if you have already shipped your pens/nibs. Feel free to email me your tracking number. I recommend keeping track of your shipment. You should receive an email from me on the day (albeit it might be later in the evening) your package has been indicated it was delivered to me. If you don't receive an email from me please let me know.
Your answer
Service being covered by a pen reseller?
Has a reseller requested that you send your pen to me for service? Please provide that resellers name below.
Your answer
How many pens are you sending?
Your answer
How many nib units are you sending?
Your answer
Comments on what you would like done.
Your answer
Have sent or will send pictures (or a video) of your grip/writing style?
Feel free to send me images or a video of how you hold your pen. Email to mark@nibgrinder.com or you can send images via text message to: 678-683-9265.
Multiple Choice Questions for Tweaking
The below questions will help with getting a better understanding of your writing style. Answering them is optional. Only needed once per customer. Check in Helpful Videos for a video on the Angle, Tilt, Rotation questions below.
Preferred Ink Flow
Use "Other" if you want to specify a specific number.
Lefty or Righty?
Which hand do your write with?
How heavy is your hand?
Do you press hard when you write?
Writing style?
How fast do you write?
It's all about speed.
What size letters do you make?
What angle do you hold your pen to the page?
Angle in degrees. Vertical orientation. If it helps you can think of angles based on a clock. 12 o'clock would be 90° and 3 o'clock would be 0°. 2 o'clock is 30° and 1 o'clock is 60°. Between 1 o'clock and 2 o'clock is 45°. A video on angle, tilt, and rotation: https://youtu.be/4VTKiLiRy8I
Do you rotate your pen?
Rotation may lend itself to an oblique nib.
Do you tilt your pen?
Not up and down, but side to side.
What angle do you hold your hand in relation to the page (regardless of page rotation)?
If you rotate the page so you hand stays centered on the page then select "Centered" below. If you rotate your hand so the tip of your nib is pointing towards the upper left of the page then select "Right". If you rotate your hand so the tip of the nib points to the upper right of the page then "Left". If you are a lefty side-writer then use "Other". :)
Do you have a favorite ink?
If we have that ink available we'll try to use it during nib testing. Feel free to include a sample with your pen.
Your answer
Do you have a favorite paper?
If we have that paper available we'll try to use it during nib testing. Feel free to include a sample with your pen.
Your answer
Other comments or instructions.
Please list anything else you might feel is relevant to your nib work.
Your answer
How did you hear about Nib Grinder?
Your answer
Alternative Contact Info
A secondary email or phone where I can reach you if I don't hear back from email/phone above.
Your answer
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