Student Support Request:
Familes / Caregivers / Students: Please use this Student Support Request form.
ICSD - STAFF (only): Please use the Staff Helpdesk Support form at
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Student ID (if known):
Student's email address (if known):
Student/Parent/Guardian Home Address:
Belle Sherman Elementary
Beverly J. Martin Elementary
Boynton Middle School
Cayuga Heights Elementary
DeWitt Middle School
Fall Creek Elementary
Ithaca High School
Lehman Alternative Community School
South Hill Elementary
Parent/Guardian Phone Number(s):
Parent/Guardian Email Address(es):
Device Identification, if applicable
(i.e. Asset Tag or Serial Number)
Type of Issue:
QR code - Replacement
QR code - Not Working
Unable to sign into Chromebook
Chromebook Power (will not turn on)
Chromebook Power (will not charge)
Chromebook Display / visual issues
Chromebook - Touchpad
Chromebook - Keyboard
Chromebook - Housing damaged (outer casing)
Broken charger / Request replacement
iPad related (please provide Serial Number or Tag number below "Other")
Seesaw / Clever
Internet / Wi-Fi related
Description of the issue. Please provide as many details as possible so that we may troubleshoot the issue accordingly:
Student - ICSD Distance Learning:
We may be in contact for further information or we may follow up with your student's teacher.
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This form was created inside of ITHACA CITY SCHOOL DISTRICT.