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Student Support Request:
Familes / Caregivers / Students: Please use this Student Support Request form.
ICSD - STAFF (only): Please use the Staff Helpdesk Support form at
https://helpdesk.icsd.k12.ny.us/tickets/
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* Indicates required question
Student Name:
*
Your answer
Student ID (if known):
Your answer
Student's email address (if known):
Your answer
Student/Parent/Guardian Home Address:
*
Your answer
School Name:
*
Belle Sherman Elementary
Beverly J. Martin Elementary
Boynton Middle School
Caroline Elementary
Cayuga Heights Elementary
DeWitt Middle School
Enfield Elementary
Fall Creek Elementary
Ithaca High School
Lehman Alternative Community School
Northeast Elementary
South Hill Elementary
Other:
Grade Level:
*
Pre-K
Kindergarten
First Grade
Second Grade
Third Grade
Fourth Grade
Fifth Grade
Sixth Grade
Seventh Grade
Eighth Grade
Ninth Grade
Tenth Grade
Eleventh Grade
Twelfth Grade
Other...
Parent/Guardian Name(s):
*
Your answer
Parent/Guardian Phone Number(s):
*
Your answer
Parent/Guardian Email Address(es):
*
Your answer
Device Identification, if applicable
(i.e. Asset Tag or Serial Number)
Your answer
Type of Issue:
*
QR code - Replacement
QR code - Not Working
Unable to sign into Chromebook
Chromebook Power (will not turn on)
Chromebook Power (will not charge)
Chromebook Audio
Chromebook Display / visual issues
Chromebook - Touchpad
Chromebook - Keyboard
Chromebook - Housing damaged (outer casing)
Broken charger / Request replacement
iPad related (please provide Serial Number or Tag number below "Other")
Google Classroom
Seesaw / Clever
Internet / Wi-Fi related
Email related
Blocked site(s)
Other:
Required
Description of the issue. Please provide as many details as possible so that we may troubleshoot the issue accordingly:
*
Your answer
Student - ICSD Distance Learning:
Yes
No
Clear selection
We may be in contact for further information or we may follow up with your student's teacher.
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