West Student Tech Ticket Help
Having a problem with your Chromebook or online learning?
Student First Name
Student Last Name
Student ID Number
Optional: Name of staff member, if filling out on behalf of a student
STAFF: Please verify contact/address information with the student. Do NOT simply copy/paste from IC. This has been stalling out the process when Tech Services cannot reach the family.
Optional: Callback Language, if other than English
When we call back, would you like bilingual support?
Contact Phone Number
Pick-Up or Delivery? (for devices that need to be issued or exchanged)
Fastest: I can pick-up at the Memorial or LaFollette device exchange hub. (Do NOT go until library staff tells you to go!)
Please deliver to me. There will be someone home to accept delivery of the device for 2 days after library staff confirms.
Please deliver to me, but call so I can make arrangements for someone to be home.
Please provide this information in case we need to deliver a Chromebook to you (even if you plan to pick it up, it is required for the ticket)
I need a Chromebook and charger issued to me for the first time.
I lost my charger.
I lost my Chromebook.
I don't have internet/wifi at home.
No, I have a different problem with my Chromebook, charger, hotspot, or technology.
Never submit passwords through Google Forms.
This form was created inside of MMSD.