Customer Luthier Repairs Booking
Welcome to the Luthier Repairs booking page!

For Service Details, Pricing and helpful information use this Luthier Repair Service Guide:
https://docs.google.com/document/d/1ylHnYpXaIHblvZj4AxOPPleqvQBfUKbiV6Y1H1LofTM/edit?usp=sharing 

Luthier Call-Back From (TO BE CHANGE)
For customer follow-up calls, please fill in this form.
I check this for between each repair and get in touch with the customers in their preferred contact method.

Turnaround times: (TO BE CHANGE)
Luthier Repairs business hours are Monday to Friday.
  • Supplier Warranty jobs are assessed as soon as they arrive at the Morisset Workshop.
  • Setup & Service - 5 business days.
  • Other repair jobs are generally 10-15 business days depending on complexity and parts on hand.
Customer Notifications: (TO BE CHANGE)
There is a 2-step notification system for customers.
  1. Repair is complete.
  2. Repair is ready to be collected.
Helpful Information:
  • Customers will be contacted to discuss options about any addition work if needed.
  • No additional work will be done without approval from the customer.
Contact me:
If you ever need clarification or assistance, i'm more than happy to help. 
You can reach me through:

Email: james.buckman@winarchmusic.com.au
Teams: WAGMC-23 (James Buckman)
Direct Phone: 0466127646

If I can't take a call send me an email or a message on Teams.

Thank you,
James.

 
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Store *
The where the customer is dropping off the instrument.
Collection Location *
Where would the Customer like to pick up the Instrument when it's done?
Staff *
Enter your name here
Customer *
Customer's First & Last name
Phone *
Customer's Phone Number
Deadline
Must provide date & the reason for deadline below
Instrument: *
Customer's Instrument, example: "Fender Tele Red" etc.
Case *
Customer's Instrument Case Type
Tuning: *
What Tuning would the Customer like the Instrument setup to.
Strings *
Customer's String brand or Gauge preference.
Luthier's Choice:
Strings will be used based on what's best for the Setup based on:
Tuning, Scale Length, Tension, String Material & Tone.
Service: *
Required
Notes: *
Enter any issues the Customer is having with the Instrument if any.
MUSOS CORNER CHARLESTOWN
711 HUNTER STREET NEWCASTLE WEST NSW 2302

LUTHIER WORKSHOP 4/51 54 Advantage Av Morisset NSW

ABN: 90 675 443 866
Phone: 02 4929 2829
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