Client Satisfaction Questionnaire
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Client - Company
Cowan Consulting Contact
Date
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We would be grateful if you could spare a few minutes to complete this Client Satisfaction Questionnaire to help us ensure that our standard of customer care exceeds expectations wherever possible.Please tick the appropriate box to indicate your degree of satisfaction. Where: 1 = Excellent, 2 = Good, 3 = Satisfactory, 4 = Poor
RESPONSIVENESS: How do you rate our responsiveness in dealing with you?
Clear selection
Comments / Suggestions
PROFESSIONALISM: How do you rate our professionalism in dealing with you?
Clear selection
Comments / Suggestions
SUPPORT: If you received any staff support, how do you rate the competence of our staff and their response time?
Clear selection
Comments / Suggestions
SERVICE QUALITY: How do you rate our services and did they meet your needs and expectations regarding quality and performance?
Clear selection
Comments / Suggestions
DELIVERY: How do you rate our delivery on time performance and our commitment to meet your delivery expectations?
Clear selection
Comments / Suggestions
COMPETITIVENESS: How do you rate the competitiveness of our services and do they represent excellent value for total cost?
Clear selection
Comments / Suggestions
QUALITY: How do you rate our approach to quality management to ensure complete customer satisfaction?
Clear selection
Comments / Suggestions
OVERALL: How do you rate Cowan Consulting, LC overall?
Clear selection
Comments / Suggestions
Do you have any comments or suggestions that would help us improve our quality of customer service?
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