In-Tray Practice Test 2
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Instructions
1. Remove all distractions and find a tidy clean area in which to perform this exercise. Ensure your mobile is turned off and avoid any interruptions.

2. Allow yourself 30 minutes to read the Exercise Overview and the 25 in-tray items. As you read each item make a mental or actual note about how you would handle each item. Remember you can’t make any assumptions, only use what is supplied.

3. When the 30 minutes is up, return to the 20 multiple-choice questions. (To gain the maximum benefit from this practice DO NOT look at the multiple-choice questions until you have read through and reviewed all the items in your in-tray).

4. Allow yourself a maximum of 30 minutes to answer the multiple-choice questions. (To gain the maximum benefit from this practice DO NOT look at the answers until you have completed all the questions).

5. When you have completed the questions, review your answers against those provided. The explanations given will help you understand how to improve your score.
Now that you have read through all the items in Practice Test 2, you will be asked a series of questions on how you would respond to the problem(s) or issue(s) each one presents. You must select from the available answers the one that most closely matches how you would act if you were Jamie Wong, the UK Marketing Manager. There are 20 questions and you are required to answer in 30 minutes.
As a result of Maria’s email to you about your initial thoughts on the marketing department (Item 18) what action would you perform first? *
1 point
Item 6, from Clara Frost, Health and Safety Executive, suggests that they have certain procedures which may help improve communications within GERTIE Project. What is your most likely response to this voice mail? *
1 point
In Item 21, the problem of the roof repairs or replacement are outlined. What is the LEAST likely way you would handle this issue? *
1 point
An email from Vip Patel, Research manager (Item 4), requests a meeting to resolve the issues he has recently had in his requests for information from the European marketing team. How would you deal with this request of Vip's for a meeting? *
1 point
Of the following items, which of the issues that they raise would you consider LEAST vital for you to handle personally this morning? *
1 point
From the following items, which of these would be MOST appropriate to delegate to Anita Dare, Maria Fernandez’s secretary? *
1 point
After reading and forwarding Item 15 onto the other managers in the marketing department, who would you recommend should attend the CPD training to Human Resources? *
1 point
The email you received from Roger Wattle (Item 21) regarding the costings for the roof repairs. Select from the answer options to indicate the level of priority you would assign to this item. *
1 point
This morning, you have received two emails; Item 5 from Chiara Kindle in European marketing and Item 7 from Felix Toms, a director, regarding Wayne’s recent conduct. Which of the following actions would you take to address this problem? *
1 point
Out of the following items, which of these would be LEAST appropriate to delegate to Anita Dare, Maria Fernandez’s secretary? *
1 point
In Item 18, Maria asks you to prepare bullet points on your first impressions and thoughts of the Jugete marketing team for March 30. From the possible bullets below, which would you see as the most important to discuss with her at this meeting? *
1 point
In your in-tray is Roger Wattle’s resignation letter (Item 14). Which of the following actions would most closely match how you would respond to this letter? *
1 point
As you will be tied up for much of the day, you have decided to spend 10 minutes with the European marketing manager, Karla Steiner, before your commitments for the day start. This is to update her on current issues that she should be aware of. From the following Items, which would be the LEAST critical to talk about? *
1 point
Barrie Colt sent Maria an email (Item 25) this morning asking her to bring recommendations on how to reduce marketing’s increased level of sickness since moving to the old storage area to the next board meeting on 8 April. Select from the answer options to indicate the level of priority you would assign to this item. *
1 point
In Henry Ashton’s email (Item 23) he mentions that he feels Jugete is very exposed on GERTIE with Paula Maine. What is the most likely course of action you would take? *
1 point
Which of the following actions most closely matches how you would address the email from Angie (Item 11) about her pregnancy? *
1 point
A reminder (Item 16) about getting all expenses in and signed off by 3 April was sent to Maria Fernandez. Select from the answer options to indicate the level of priority you would assign to this item. *
1 point
In Item 24, Vip Patel, the Research Manager, asks if he can talk about the GERTIE research at the AR Conference? *
1 point
This morning you received a voice mail from Wayne Sims (Item 17) regarding the Holspun. Select from the answer options to indicate the level of priority you would assign to this item. *
1 point
Karla has sent an email to Maria (Item 20) informing her about Harry Smith’s sick leave for the majority of April. How would you handle this item and which of the suggestions below most closely matches what you would do? *
1 point
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