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Student Macbook Troubleshooting Request Form
Use this form to request help for device issues or when you need a device.
Students or teachers may complete this form.
The Tech Squad Counter is available for help before school, during lunch, and after school.
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* Indicates required question
Last Name
*
Your answer
First Name
*
Your answer
Student ID#
*
Your answer
Grade Level
*
9
10
11
12
Macbook Asset/Tag # (see sticker on the bottom of your macbok) - leave blank if needed.
Your answer
What is the issue?
*
I can't log in- password not working
I can't log in- there's a lock screen
Damaged screen
Keyboard
Power / charging
Wi-fi
Gray login screen
"User not Authorized" error
Date / Time is wrong
Macbook is Lost
Macbook is Stolen (Requires Police report #)
New student - need a Macbook
Returning student, did not receive a Macbook.
Other:
Please provide your password
Your answer
Details
Be more specific about the issue!
If screen is damaged, say whether it is still usable. (you can see enough of the screen to still use it) or if it is too damaged to use.
If Macbook is stolen, you'll need to submit a Police Report #
If Macbook is lost, continue to look for it; check the front office and all your classrooms.
If it's a keyboard issue, what exactly is wrong
Wi-fi issue- what is happening?
Power issue- what's wrong: doesn't charge, charger not working, etc?
Details
Your answer
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